DINA GONZALEZ
LAKE ELSINORE
Summary
Seasoned Key Sales Associate with strong background in driving sales, managing customer relationships and training staff. Possess solid skills in strategic planning, merchandising, and team leadership. Previous roles involved improving store's sales performance through innovative strategies and fostering an environment of exceptional customer service.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Key Sales Associate
Torrid
Corona
07.2025 - Current
- Assisted customers in finding products and provided personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed sales transactions accurately using point-of-sale systems.
Sales Associate
Coach
Corona
11.2023 - 07.2025
- Engaged customers through excellent service and product knowledge.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Processed transactions accurately using point-of-sale systems.
Stores operations lead
Disneyland Resort
Anaheim
11.2010 - 04.2017
- Supervised daily store operations and ensured compliance with company policies.
- Trained staff on product knowledge and customer service best practices.
- Coordinated inventory management and maintained stock levels efficiently.
Education
Associate of Arts -
Long Beach City College
Long Beach, CA 08.1989 - 06.2003
Skills
- Sales floor management
- Daily planning for sales goals
- Support
- Cash handling
- Inventory management
- Point-of-sale operation
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Conflict resolution
- Staff training
- Sales strategy
- Financial overage analysis
- Reliability and punctuality
- Merchandise restocking
- Quality assurance
- Customer satisfaction
- Customer service
- Financial shortage analysis
- Cash register operation
- Retail merchandising
- Customer inquiries
- Product knowledge
- POS system operation
- Tactfulness
Links
https://www.ups.com/claims?loc=en_US, https://www.ups.com/claimdocs?loc=en_US
Claim Documents Required
- Request for Claim Payment Form, Enter the lesser of the actual cost, replacement cost if the merchandise can be replaced, or repair cost if the merchandise can be repaired.
- Merchandise Value, Provide a copy of the original invoice or other proof certified in writing.
- Shipping Record, Provide a copy of the shipping record for the package.
Shipment Information
QVC, 853 N QVC Way, Ontario, CA, 91764, 053945, 11/09/23, 1, 4.80 LBS, 1Z053945YW44060276, Heated blanket from QVC brown color, 1445836701A
Timeline
Key Sales Associate
Torrid
07.2025 - Current
Sales Associate
Coach
11.2023 - 07.2025
Stores operations lead
Disneyland Resort
11.2010 - 04.2017
Associate of Arts -
Long Beach City College
08.1989 - 06.2003