Dina Hanna
Senior Executive Secretary
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Highly organized Senior Executive Secretary experienced in supplying thorough, organized administrative support to executive teams. Proactive collaborator for events, shareholder activities and travel arrangements.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Co-Founder
speculoos Patisserie
Doha
03.2020 - Current
- Establish foundational processes for business operations.
- Introduce new methods, practices and systems to reduce turnaround time.
- Network with other businesses and customers to increase sales opportunities and contacts.
- Direct market expansions to propel business forward to meet customer needs.
- Develop marketing materials and campaigns to boost brand awareness and customer engagement.
- Develop social media calendar, which included scheduling social media posts and marketing campaigns.
- Monitor return on investment of online and social media marketing efforts.
Nursery Secretary
Angels Nursery
Cairo
01.2017 - 12.2018
- Act as Secretary and Receptionist for the Nursery, also answering telephone enquires.
- Welcome parents/carers and visitors in a friendly and professional manner.
- In conjunction with the Nursery Manager and the Admissions team, action Nursery enquiries (send out registration forms, fees and other relevant paperwork), registration of new children and maintain the Nursery waiting list.
- Collate and maintain information on the school database for all new Nursery joiners and current Nursery children.
- Upload the Nursery photographs from the cameras to store on the school database.
- Order stationery and equipment for the Nursery in conjunction with the Nursery Manager.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
Executive Secretary
Proscreen-media production company
Doha
06.2014 - 07.2016
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Interacted with customers to rent equipment and services.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Organized and updated schedules for executives.
- Worked with senior management to initiate new projects and assist in various processes.
Executive Secretary
original Group - Engineering consulting company
Cairo
07.2011 - 12.2013
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
Executive Secretary
4Arch Angels travel agency
Cairo
01.2011 - 06.2011
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president and executive vice president.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Handled incoming and outgoing mail, email and faxes.
- Organized logistics and materials for meetings.
- Wrote reports, executive summaries and newsletters.
Education
Bachelor of Science - Tourism And Travel Management
Helwan University
Cairo 09.2006 - 07.2010
Digital Marketing Certificate - Digital Marketing
HPA Highly Professional Advisors
Cairo 05.2019 - 06.2019
Skills
Documentation and reporting
Master calender management
Report analysis
Mail handling
Multi-line phone proficiency
Advanced MS Office Suite
Cultural Awareness
Active Listening
Verbal and written communication
Self-learner
Teamwork
Additional Information
Letters of recommendation upon request, Authorized the treatment of this curriculum data, excluded the transfer to others without communication and authorization.
Timeline
Co-Founder
speculoos Patisserie
03.2020 - Current
Digital Marketing Certificate - Digital Marketing
HPA Highly Professional Advisors
05.2019 - 06.2019
Nursery Secretary
Angels Nursery
01.2017 - 12.2018
Executive Secretary
Proscreen-media production company
06.2014 - 07.2016
Executive Secretary
original Group - Engineering consulting company
07.2011 - 12.2013
Executive Secretary
4Arch Angels travel agency
01.2011 - 06.2011
Bachelor of Science - Tourism And Travel Management
Helwan University
09.2006 - 07.2010