Dina Hassan
Dearborn Heights,MI
Summary
Enthusiastic and motivated individual who is seeking a challenging position in a reputable organization to expand and utilize learning skills and knowledge. Skilled in building customer relationships and understanding customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Specialist
INSIGHT
08.2022 - Current
- Make over 35-40 weekly visits/calls to secure new referrals and meet established goals on new and existing referring physicians and other health care providers.
- Contribute to event marketing, sales and brand promotion.
- Implement marketing strategies to generate leads and increase sales revenue.
- Develop and maintain strong working relationships with professionals within assigned territory.
- Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
- Use Insight’s CRM effectively and add touch points on regular basis.
Billing Support Agent
Blueprint Technologies
02.2022 - 06.2022
- Resolve client questions on issues related to invoices, bank transactions and refunds
- Handle and promptly resolve customer complaints to maintain professional relationships.
- Inform clients of policies and procedures & resolve issues quickly and thoroughly.
- Maintain comprehensive product and service knowledge for accurate, informative customer advice.
- Reply to 60+ escalated billing tickets
- Work on Freshdesk software.
Patient Services Coordinator
Clemenceau Medical Center
03.2018 - 04.2019
- Welcome all patients with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Schedule appointments to enter appointment date and time into computerized scheduler.
- Call patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
- Update patient forms and obtain all necessary medical records
- Assist in addressing patients' complaints/concerns..
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
Education
Bachelor of Arts - Business Administration
Arts, Sciences &Technology University
Beirut, Lebanon10.2016
High School Diploma -
The International School of Choueifat
Cairo, Egypt06.2009
Skills
- Software skills (Microsoft Office)
- Organization Skills
- Communication Skills
- Marketing & Sales
- Customer Service
- Adaptive
- Detail oriented
- Teamwork & Loyalty
- Works under stress
- Friendly, Positive Attitude
- Customer Relationship Management (CRM)
Additional Information
Date of Birth: 10 July 1992
Languages: Fluent English and Arabic (Speak, Read, Write)
Timeline
Sales and Marketing Specialist
INSIGHT
08.2022 - Current
Billing Support Agent
Blueprint Technologies
02.2022 - 06.2022
Patient Services Coordinator
Clemenceau Medical Center
03.2018 - 04.2019
Bachelor of Arts - Business Administration
Arts, Sciences &Technology University
High School Diploma -
The International School of Choueifat
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