Dina Knabe
Lynnwood,WA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as a Paraprofessional to foster positive relationships with students, parents, and colleagues.
Overview
25
25
years of professional experience
Work History
Paraprofessional
Edmonds School District
09.2010 - Current
- Collaborated with educators to guide students on behavior management, and utilizing their social and emotional skills.
- Carried out classroom administrative duties, such as charting students progress, data entry, requisitioning materials, copying, and filing.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Personal Banker
Bank Of America
01.2008 - 10.2010
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Responded to customer inquiries regarding new accounts and account services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Customer Service Representative
Bank Of America
01.2003 - 01.2008
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
Bank Of America
11.1998 - 01.2003
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Meadowdale High School
Lynnwood, WA06.1998
Skills
- Solid interpersonal and communication skills to develop rapport with diverse populations
- Excellent organization and time management skills
- Ability to work well independently and as part of a team
- Exceptional computer skills with the ability to learn and implement new programs when needed
Timeline
Paraprofessional
Edmonds School District
09.2010 - Current
Personal Banker
Bank Of America
01.2008 - 10.2010
Customer Service Representative
Bank Of America
01.2003 - 01.2008
Bank Teller
Bank Of America
11.1998 - 01.2003
Meadowdale High School