Summary
Overview
Work History
Education
Skills
Timeline
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DINA LUCA

West Harrison,IN

Summary

Operations professional with extensive experience in driving business efficiency and productivity. Known for fostering team collaboration and achieving significant operational improvements. Highly reliable and adaptable to evolving business needs, excelling in strategic planning and process optimization.

Overview

34
34
years of professional experience

Work History

Vice President of Operations

Luca Tools LLC.
West Harrison, IN
08.2017 - Current

Manage inventory and restocking products.

Pack and ship repair and broken items.

Pull products from inventory to fulfill customer orders.

Clean and restock mobile store.

Choose and order new products to introduce to our customers.

Manage cash and check deposits of payments from our customers.

Run payroll for employees.

DUAL RATE SUPERVISOR

Penn National Gaming
Lawrenceburg, IN
02.1997 - 11.2020

Provided customer service by creating a fun and safe atmosphere.

Provided and supervised accurate dealing and payments according to game rules and regulations.

Observed and reported any wrong doing by staff or customer to compliance.

Organized and ran special events to High Limit Guests.

Ensured proper customer ratings.

Issued comps for qualified guests.

Completed and issued both gaming markers and tax forms.

Ran table assignments and break schedules for gaming floor.

Ran poker tournaments.

Inspected gaming equipment to meet regulations.

Provided flexibility by learning all games on gaming floor for more flexibility in placement.

Shift Leader

BAKERS FOOD MART
Bright, Indiana
02.1995 - 02.1997

Ran gas management system and collected payment from gas purchases.

Ordered, received verified and stocked inventory based on store needs.

Ran lottery POS, cashed and logged winning tickets.

Conducted cash and credit sale transactions insuring the drawer amount was accurate.

Shift Manager

Shoneys
Harrison, Ohio
09.1992 - 02.1997

Assigned sections and side work for servers.

Greeted and assigned customer table to allow timing between seating each section to provide faster and better service.

Inspected and verified side work was done properly and completely.

Audited sales tickets to ensure proper charging and tracked under charges and overages.

Education

Career Diploma - Hotel And Restaurant Management

Penn Foster Career School
Scranton, PA

Career Diploma - Landscaping Tachnology

Penn Foster Career School
Scranton, PA

Career Diploma - Caterer

Penn Foster Career School
Scranton, PA
09-2025

Certificate of Comprehensive English - Comprehensive English: Reading And Writing Skills

Penn Foster Career School
Scranton, PA
07-2025

Career Diploma - Private Investigator

Penn Foster Career School
Scranton, PA
07-2025

Career Diploma - Payroll Clerk

Penn Foster Career School
Scranton, PA
04-2025

Career Diploma - Event Planner

Penn Foster Career School
Scranton, PA
03-2025

Career Diploma - Dog Obedience Trainer/Instructor

Penn Foster Career School
Scranton, PA
01-2025

Skills

Business development

Cross-functional management

Teamwork and collaboration

Customer service

Problem solving

Timeline

Vice President of Operations

Luca Tools LLC.
08.2017 - Current

DUAL RATE SUPERVISOR

Penn National Gaming
02.1997 - 11.2020

Shift Leader

BAKERS FOOD MART
02.1995 - 02.1997

Shift Manager

Shoneys
09.1992 - 02.1997

Career Diploma - Hotel And Restaurant Management

Penn Foster Career School

Career Diploma - Landscaping Tachnology

Penn Foster Career School

Career Diploma - Caterer

Penn Foster Career School

Certificate of Comprehensive English - Comprehensive English: Reading And Writing Skills

Penn Foster Career School

Career Diploma - Private Investigator

Penn Foster Career School

Career Diploma - Payroll Clerk

Penn Foster Career School

Career Diploma - Event Planner

Penn Foster Career School

Career Diploma - Dog Obedience Trainer/Instructor

Penn Foster Career School