Job Search Status
Open to workDesired start date: Flexible
Open To Work
Dina Nobile
T
Sanford,FL
Summary
Dynamic professional with over 10 years of experience in customer service and call center environments, consistently delivering exceptional support and fostering positive customer relationships. Proven expertise in communication and problem-solving enhances customer satisfaction and loyalty. Committed to maintaining high-quality performance standards while quickly adapting to new procedures and technologies. A results-driven approach ensures effective achievement of organizational goals.
Work Preference
Overview
18
18
years of professional experience
Work History
Driver
DHL Logistics
Orlando, FL
01.2018 - 01.2019
- Provided transportation, delivered packages of all sizes throughout Central Florida.
- Used a company truck and scanner. Loaded my truck and unloaded all deliveries by the end of the day, including any pickup locations, where I had to bring back to the warehouse.
- Also inspected packages, for safety guidelines.
Owner
Cleaning by Dina & Katherine
Sanford, FL
01.2013 - 01.2019
- Advertise on Craigslist over 10 times daily to provide detailed information to clients.
- Scheduling clients by interviewing them for the job description of Residential/Commercial.
- We advertise all types of cleaning from general, to deep clean, move in/ move out.
- Licensed and Competitive in pricing.
- No job is to big or to small, We advertise Free estimates for the general Orlando area.
Guest Services
Sheraton Orlando North
Maitland, FL
01.2013 - 01.2013
- Ability to take high volume of calls over 100 calls daily in a front office setting.
- Record all guest request and deficiencies and dispatch/communicate with all appropriate associates.
- Provided customer service to over 250 internal and external clients on a day to day basis.
- Consistently improve customer service satisfaction through expert resolution of conflict issues and concerns.
Guest Services
Sheraton Vistana Resort
Orlando, FL
01.2010 - 01.2013
- Providing information to guest about the resort policies, services and amenities, responding to request from
- Guest for assistance and information, provide information to guest about the local area.
- Led and motivated colleagues within call center. Trained and provided support to new employees.
- Keeping up to date with all the company’s products, services and procedures.
- Listening for and responding to guest complaints, operating resort switchboard or PBX.
Customer Experience Agent
Alorica
Lake Mary, FL
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volumes of calls while maintaining quality service standards.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Receive over 100 inbound calls per day, Make
- Outbound calls to dispatch and other departments.
Driver
Uzurv360
Orlando, FL
01.2019 - Current
- I provide rides for the elderly, disability and non- emergency medical. Some people
- Need the attention that may have walkers, canes even a seeing eye dog.
- I have a DOT physical card and a CPR & First Aid & AED that the job requires.
- Most of the people are blind, so I need to accompany them to & from there designation.
Driver
V3 Transportation
Seville, OH
01.2019 - 01.2020
- Pick up freight from one state to another using company sprinter van non Cdl.
- We had to pay our own tolls and the company refunded us.
- Also had sleeping quarters
Cashier
Aramark
Alpharetta, GA
01.2008 - 01.2009
- Ability to act on own initiative, responsible for cash handling and credit card transaction.
- Opening and closing the cafeteria, check stock availability to fill scheduled deliveries.
- Able to handle complaints, aggressive customers and difficult situations.
- Being a functional part to a team, helping to produce a comfortable and efficient work Environment.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FLSkills
- Problem Solving
- Trouble shooting
- Team Player
- CPR & First Aid & AED
- Self-Motivated
- Critical thinking
- Client relations
Timeline
Customer Experience Agent
Alorica
03.2025 - Current
Driver
Uzurv360
01.2019 - Current
Driver
V3 Transportation
01.2019 - 01.2020
Driver
DHL Logistics
01.2018 - 01.2019
Owner
Cleaning by Dina & Katherine
01.2013 - 01.2019
Guest Services
Sheraton Orlando North
01.2013 - 01.2013
Guest Services
Sheraton Vistana Resort
01.2010 - 01.2013
Cashier
Aramark
01.2008 - 01.2009
High School Diploma -
Lake Mary High School