Dina Oliver
Arlington
Summary
Results-driven operations leader with 16 years of experience in team management and customer service. Skilled in conflict resolution, training and development, and process improvement to enhance team performance and operational efficiency.
Overview
28
28
years of professional experience
Work History
Supervisor
Garda World
Arlington
08.2010 - Current
- Supervised daily operations to ensure adherence to company policies and procedures, fostering a compliant work environment.
- Trained and mentored new agents on customer service best practices, improving overall team performance and service delivery.
- Resolved escalated customer issues to maintain service quality standards.
- Facilitated regular team meetings to improve communication and strengthen team cohesion, enhancing collaborative efforts.
Associate III
Dialog Direct
Fort Worth
08.2002 - 05.2021
- Streamlined customer booking processes through effective management of reservation systems.
- Resolved customer inquiries and booking issues to improve satisfaction.
- Minimized operational disruptions by identifying and implementing solutions that reduced resolution times.
- Trained new employees on reservation protocols to ensure consistency across the team.
- Coordinated critical shipments for American Airlines, facilitating timely delivery of lifesaving materials.
Assistant Manager
Tuxedo Junction Suit Warehouse
Grapevine
01.1998 - 01.2010
- Executed daily operations in high-volume suit warehouse, enhancing workflow efficiency.
- Managed inventory processes, ensuring precise stock levels and organized layout.
- Scheduled team activities to align with business demands and boost overall efficiency.
- Facilitated customer fittings and alterations, enhancing satisfaction with personalized service.
- Led staff meetings regularly to share updates and clarify goals.
- Mentored junior staff on task execution and project management.
- Resolved customer inquiries swiftly, maintaining strong loyalty through effective service.
- Hired and trained new personnel to meet operational standards.
Education
Associate of Arts - Performing Arts
San Jose City College
San Jose, CA05-1994
High School Diploma -
W.C Overfelt
San Jose 06-1991
Skills
- Operations management
- Process improvement
- Customer relationship management
- Customer service
- Team leadership
- Training and development
- Coaching and mentoring
- Conflict resolution
- [Software] experience
- Computer skills
- Attention to detail
Timeline
Supervisor
Garda World
08.2010 - Current
Associate III
Dialog Direct
08.2002 - 05.2021
Assistant Manager
Tuxedo Junction Suit Warehouse
01.1998 - 01.2010
Associate of Arts - Performing Arts
San Jose City College
High School Diploma -
W.C Overfelt