Dina Tagle
Vacaville,CA
Summary
Dedicated Customer Service Professional with extensive experience in customer-facing roles. Enhanced operational efficiency through strong attention to detail and commitment to continuous improvement. Demonstrated adaptability and exceptional interpersonal skills while working independently and embracing new challenges.
Overview
1
1
Certification
2
2
years of post-secondary education
33
33
years of professional experience
Work History
PATIENT BILLING AND COLLECTION SUPV 2
UCSF Medical Group Business Services
Emeryville, California
10.2011 - 06.2025
- Oversaw billing operations for CCMC 3 and CCMC 4, ensuring timely management of receivables to maximize reimbursement.
- Monitored Apex work-queue through PB follow-up to identify and resolve bottlenecks in billing processes.
- Analyzed reimbursement patterns and escalated discrepancies to Payor Provider Relations for resolution.
- Implemented process changes that improved billing accuracy and efficiency.
- Participated in departmental initiatives to enhance overall performance.
- Prepared monthly accounts receivable reports, including aging analysis for management review.
- Performed monthly quality checks to evaluate and improve performance standards of CCMC 4 staff.
- Resolved aged high dollar accounts by escalating issues to payor claims supervisor.
Office Billing Manager
UCSF Neurosurgery
06.2004 - 09.2011
- Oversaw billing operations for the Department and ensured timely management of receivables to maximize reimbursement.
- Managed billing processes for neurosurgery department, ensuring timely and accurate invoicing.
- Managed billing processes for Department of Neurological Surgery, ensuring timely and accurate invoicing.
- Coordinated insurance claims and followed up on payer and patient payments to ensure timely resolution.
- Developed and maintained billing policies to comply with healthcare regulations and standards.
- Trained staff on billing software and best practices for efficient workflow management.
- Monitored work-queue through PB follow-up to streamline operational processes.
- Monitored billing activities, identifying trends to improve accuracy and reduce errors.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts.
- Identified areas for improvement in billing cycle efficiency, contributing to cost reduction and profit increase.
- Conducted regular meetings with staff to discuss performance goals and improvements in workflow processes.
- Ensured compliance with federal, state, and local laws governing the billing process.
- Provided support during audits, ensuring all documentation met compliance requirements.
- Worked closely with the Department authorization team to ensure timely submissions.
SENIOR COLLECTION REPRESENTATIVE
UCSF
01.2001 - 06.2004
- Reviewed accounts in IDX system for accuracy, securing comprehensive information for effective claims processing.
- Submitted claims to payors in a timely manner, ensuring compliance with deadlines.
- Processed medical claims using electronic billing software, maintaining accuracy in submissions.
- Resolved billing discrepancies with insurance companies through professional communication.
- Verified insurance coverage and benefits through Payor websites or telephone calls.
- Updated demographic and medical insurance data for proper HCFA/CMS 1500 submission.
- Escalated payor trends and issues to Supervisor for prompt resolution.
- Attended training sessions to improve job performance and streamline processes.
PRE- REGISTRATION COUNSELOR
UCSF Medical Center
San Francisco
05.2000 - 01.2001
- Registered patients for outpatient procedures and emergency services.
- Handled insurance verification and resolved discrepancies with providers promptly.
- Handled insurance verification and promptly resolved discrepancies with providers to ensure accurate patient coverage.
- Assisted with patient registration and verification processes efficiently.
- Assisted with patient registration and verification processes, enhancing overall efficiency of the registration workflow.
- Managed accurate data entry of patient information into electronic health records system, contributing to seamless patient care.
- Verified customer information in order to ensure accuracy of data entry into the system.
- Maintained confidentiality of patient information in compliance with regulations.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Assisted other departments with tasks related to the registration process.
- Inquired with clients to gather necessary information for accurate paperwork completion.
ELIGIBILITY SPECIALIST
Brown and Toland Medical Group
09.1999 - 05.2000
- Assessed eligibility for diverse health programs and services, ensuring clients received appropriate support.
- Verified insurance eligibility through payor portal, facilitating timely access to necessary care.
- Maintained accurate records of client interactions and eligibility determinations to support compliance and inform program improvements.
- Trained new staff on policies and procedures governing eligibility assessments.
- Organized and prioritized daily workload while managing multiple responsibilities under pressure.
PRE- REGISTRATION COUNSELOR
Healthcare Financial Staffing
San Francisco, California
10.1998 - 09.1999
- Assisted patients at UCSF Pre-Registration Unit.
- Provided excellent customer service to patients and families during registration.
- Assisted with patient registration and verification processes efficiently.
- Registered patients for outpatient procedures and emergency services.
- Resolved discrepancies with providers during insurance verification to ensure accurate patient registrations.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Verified customer information in order to ensure accuracy of data entry into the system.
- Maintained confidentiality of patient information in compliance with regulations.
- Ensured confidentiality of patient information, complying with all relevant regulations and enhancing trust.
- Managed data entry for patient information into electronic health records system.
- Collaborated with departments to streamline registration processes, improving overall service delivery.
- Asked clients questions to gather necessary paperwork information.
SEASONAL POSTAL WORKER
USPS
San Francisco, California
08.1992 - 09.1999
- Sorted and delivered mail across designated routes, ensuring timely delivery to customers.
- Organized bulk mailings by sorting letters into zip codes and bundling for efficient distribution.
- Sorted and organized mail for efficient distribution and delivery.
- Operated postal vehicles to transport mail between facilities and routes.
- Assisted customers at service counters with inquiries and package shipping.
Education
Some College - Business Administration And Management
Baguio Central University
Baguio City, Philippines 06.1978 - 05.1980
Medical Assistant -
Provident Vocational School
Daly City, CASkills
- Claims management
- Reimbursement analysis
- Electronic billing software
- Process optimization
- Quality assurance
- Practice management
- Patient registration
- HIPAA compliance
- Staff training programs
- Microsoft Office proficiency
- Problem solving and analytical thinking
- Attention to detail
- Time management
Certification
- Leadership Training
Technical Skills:
- Epic System
- IDX System
- Microsoft Team
- Huntington Business System for Tine keeping
- Excel
- Word
- Power point
Timeline
PATIENT BILLING AND COLLECTION SUPV 2
UCSF Medical Group Business Services
10.2011 - 06.2025
Office Billing Manager
UCSF Neurosurgery
06.2004 - 09.2011
SENIOR COLLECTION REPRESENTATIVE
UCSF
01.2001 - 06.2004
PRE- REGISTRATION COUNSELOR
UCSF Medical Center
05.2000 - 01.2001
ELIGIBILITY SPECIALIST
Brown and Toland Medical Group
09.1999 - 05.2000
PRE- REGISTRATION COUNSELOR
Healthcare Financial Staffing
10.1998 - 09.1999
SEASONAL POSTAL WORKER
USPS
08.1992 - 09.1999
Some College - Business Administration And Management
Baguio Central University
06.1978 - 05.1980
Medical Assistant -
Provident Vocational School