Nichole Kelley
Dr Chandra Britt-Armstrong
Locust Grove,GA
11
years of professional experience
1
Certification
Experienced in revenue cycle management and office administration, skilled in accounts receivable and financial solutions. Proven ability to manage budgets, payroll, and team operations efficiently. Seeking to leverage expertise in medical billing and office management in a Medical Office Manager in a dynamic healthcare setting.
Work History
Medical Billing Manager
1 Year- Directed medical billing workflows to improve claim accuracy and reimbursement turnaround
- Reviewed coding, charge entry, and claim submissions for compliance with payer requirements
- Resolved denied claims by analyzing rejection reasons and coordinating corrected resubmissions
- Trained billing staff on insurance verification, claims follow-up, and account resolution procedures
- Monitored accounts receivable activity to prioritize collections and reduce outstanding balances
- Coordinated patient billing inquiries with clear explanations of balances, coverage, and payment options
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Developed strategic plans for day-to-day financial operations.
Account Representative
3 Months- Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Monitored and reviewed account aging reports, facilitating timely collection efforts
- Negotiated repayment terms with clients on past due accounts, improving cash flow management
- Makes decisions on referring accounts for collection or writing off
- Processes rebills and composes correspondence to customers
- Reviews documents and reconciles discrepancies and makes needed adjustments
- Prepared and distributed periodic A/R and past due account reports for management and clients, enhancing visibility on account status
- Performs account payment reconciliations with incoming receipts
- Managed employer account inquiries, resolving service, billing, and scheduling issues with accurate follow-up.
- Built strong client relationships by coordinating communication between accounts, clinics, and internal support teams.
Medical Office Manager
1 Year 10 Months- Generate accounts receivable reports monthly, Submit payroll for all staff, Full time, part time and Independent Contractors, Made weekly cash and check deposits into company bank account to maintain financial integrity, Work with patients to develop self-pay arrangements and payment plans, Initiate private policy collections after insurance cancellation, denial or other issue, Assist patients and their families with applying for Care Credit and other financial solutions, Run utilization and performance report on ECW system and process Independent Contractors payments, Monthly Budget and Ordering Supplies, Making sure all gaps where closed for insurance incentives, Conducted performance evaluations for employees to assess strengths and areas for improvement., Managed recruitment and termination processes for staff to ensure compliance with company policies., Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency, Oversaw the maintenance of patient records in accordance with HIPAA regulations and office procedures, Oversaw financial management activities including budgeting, accounts receivable and payable, payroll processing, Facilitated communication between healthcare providers, patients, and insurance companies to resolve coverage issues, Posting daily charges, Posting payment, refund request and phone payments, Submitted claims and followed up on accounts receivable to ensure timely payment, Taking daily phone calls from patients with insurance inquiries, Working hand and hand with the front desk.
- Managed daily medical office operations, maintaining patient flow, scheduling, and front-desk efficiency.
- Supervised administrative staff, assigned priorities, and reinforced accurate completion of intake and documentation tasks.
- Coordinated insurance verification, referrals, and authorization follow-up to support timely patient care.
Patient Account Representative
1 Year 10 Months- Insurance verification, Follow up on Denials, Delivered customer service by resolving billing inquiries for internal and external customers, enhancing patient satisfaction, Utilized problem-solving techniques to resolve complex billing issues quickly and efficiently, Communicated with insurance companies to check claim and payment statuses, Researched denied or rejected claims in order to identify errors or omissions that may have caused the denial and rejection, Answered billing and claims questions from patients, preventing confusion and mistakes, Verified accuracy of Explanation of Benefits from insurance companies before posting payment information, ensuring correct billing records, Prepared monthly aging reports summarizing outstanding accounts receivable balances for management review, Reconciled accounts receivable ledgers against third party payer remittance statements, Submitted claims to insurance companies for patients, assisting with medical bills, Perform completion of claims to payers, Executed duties with professionalism and efficiency, Submit billing data to the appropriate insurance providers, Process claims resolve denial instances, Secured maximum reimbursement for services by effectively managing claims submission and follow-up processes.
- Processed patient payments, insurance adjustments, and account reconciliations with high billing accuracy.
- Resolved patient account inquiries, explaining balances, statements, and payment options clearly.
- Reviewed claim denials, identified billing errors, and coordinated corrections for resubmission.
Billing Admin/Jr Accountant
4 Years 6 Months- Executed daily accounting tasks including journal entries, account reconciliations, cash flow management, budgeting, and forecasting to ensure accurate financial records, Validated accuracy of invoices and other accounting documents to maintain compliance and financial integrity, Assisted with payroll processing activities such as calculating wages based on hours worked, Communicated asset utilization and audit results to management, advising on operational and financial improvements
- Prepared journal entries and maintained general ledger accuracy for ministry accounts.
- Reconciled bank statements and resolved discrepancies promptly.
- Processed accounts payable and accounts receivable transactions with consistent accuracy.
Collection and Billing Director
1 Year 7 Months- Maintaining accounts receivable, document bills and supporting documentation, Gathering payroll expenses and input into appropriate entry line, Preparing quarterly budget under the purview of senior management.
- Directed billing operations, ensuring accurate Medicare, Medicaid, and private-pay claim submission.
- Overseen accounts receivable workflows, resolving denials and accelerating reimbursement cycle.
- Coordinated billing staff training, strengthening compliance with payer requirements and documentation standards.
Education
Master's degree - Accounting
Master of Science - Drug and Alcohol
Master of Science - Business Management
Skills
Claims processing
Financial reconciliation
Insurance Verification
10-key data entry
ICD coding
CPT coding
Insurance follow-up
INSURANCE APPEALS
CPT coding proficiency
Revenue cycle management
Coding compliance
Accounts Receivable
Accounts Payable
Invoicing
ICD coding & ICD-10 CODING
Denial management strategies
Collections process handling
Medicare and medicaid regulations
Payroll management
QuickBooks
SAP
Oracle
Data Entry
10 Key Calculator
EXCEL
Windows
Facility billing
POINT CLICK CARE
CENTRICITY
INGENIOUS MED
EPIC
Documentation review
Quality assurance
Budgeting
Cash Management
Microsoft operating systems
Financial analysis
Analytical thinking
Problem-solving
Conflict resolution
Time management
Organizational skills
Leadership
Team management
Staff management
Staff training
Negotiation
Claim negotiation
Business relationship management
Claims processing
Effective communication
Written communication
Active listening
Professionalism
Self motivation
Reliability
Adaptability and flexibility
Multitasking Abilities
Continuous improvement
Risk assessment
Strategic planning
Clerical experience
Ophthalmology
Care plans
Claims management
Debt collection
Databases
Computer skills
Office experience
Management Office Experience
Client relationship management
Billing review
Payroll deductions
Ability
Workplace ethics
Profitability improvement
Customer due diligence
Staff recruitment
Process optimization
Problem-solving abilities
Relationship building
Conflict resolution strategies
Self-motivation
Disability claims process
HIPAA regulations
Patient confidentiality
Revenue collection
Disability claims process
Claims follow up
Reconciliation
Claims submission
Documentation review
Excellent communication
Reliability
Multitasking
Analytical problem-solving
Prioritization skills
Billing review
Payroll management calculations
Certification
AAPC Certification, AHIMA Certification
Timeline
Medical Billing Manager
Dr Chandra Britt-Armstrong
10.2025 - CurrentRead More
Account Representative
Concentra
07.2025 - 10.2025Read More
Medical Office Manager
Anwan Wellness Center
08.2023 - 06.2025Read More
Patient Account Representative
Diabetes & Endocrinology Associates, P.C.
10.2021 - 08.2023Read More
Billing Admin/Jr Accountant
Saving Grace Ministries
03.2017 - 09.2021Read More
Collection and Billing Director
Saunders House
08.2015 - 03.2017Read More
Bowie State University
Master of Science from Business Management
Read More
Colorado Technical University
Master's degree from Accounting
Read More
Camden County College
Master of Science from Drug and Alcohol
Read More
Personal Information
Title: Account Representative