Dinah Champagne

• Manage difficult customer interactions, ensuring effective solutions to improve overall satisfaction and loyalty.
• Investigate all terminal O S &D issues in a timely and efficient manner.
• Assist in coordinating dispatch operations for timely delivery of goods.
• Help coordinate appointment scheduling to enhance operational efficiency.
• Execute monthly terminal audits to ensure compliance with operational standards.
• Manage monthly inventory orders for terminal supplies to ensure operational efficiency.
• Ensured timely updates of employee training records and scanned documentation into employee images.
• Ensure compliance by maintaining up-to-date DOT physicals for drivers.
• Preparation of purchase orders for vendor invoices, ensuring timely submission to accounts payable.

Managed warranty job reservations, facilitating efficient customer support and service execution.

• Managed warranty transaction records to ensure compliance and efficiency using Dealer Connect and CDK software systems.
• Processed warranty submissions for timely payment approval.
• Organized ticket reservations to enhance customer experience.
• Supported customer satisfaction by assisting with vehicle retrieval processes.
• Facilitated payment collection from customers for outstanding invoices.

• Managed accounts receivable processes, ensuring timely payments and accurate records.
• Organized and maintained filing systems to support efficient document retrieval. Assisted team members with document management tasks to enhance workflow. Contributed to the accuracy of records by regularly updating files.
• Managed inventory levels to ensure optimal stock availability.
• Monitored and verified freight order status to ensure full delivery.
• Executed efficient stocking of shelves to enhance customer shopping experience.
• Guided customers through purchase decisions to ensure satisfaction and loyalty.

• Managed accounts payable and receivable, ensuring timely and accurate processing of invoices.
• Reconciled bank statements, identifying discrepancies and implementing corrective measures.
• Developed and maintained systems for efficient audit preparation and response.
• Assisted with payroll processing to ensure timely employee compensation. Supported payroll audits by organizing necessary documentation. Collaborated with team members to resolve payroll discrepancies.

• Oversaw billing and invoicing operations to achieve timely financial transactions. I
• Assisted internal and external customers in obtaining accurate price quotes for products and services.
• Reviewed and corrected bills to ensure timely payments and maintain customer loyalty.
• Executed thorough corrections on invoices to uphold billing standards.