Dinah Holguin
El Paso,TX
Summary
Dynamic professional with a proven track record at New Answernet, excelling in customer service and team leadership. Skilled in operations management and problem-solving, I enhanced customer satisfaction through effective communication and innovative workflows. Committed to mentoring staff, I fostered a collaborative environment that drove productivity and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor/Bilingual Customer Service Agent
New Answernet
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Management/Entrepreneur
Three of Life LLC
08.2016 - 07.2022
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Area Educator
Smashbox Cosmetics
05.2015 - 08.2016
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Utilized innovative teaching strategies to effectively engage student in learning.
Education
Cosmetology - Cosmetology
Tri-State Cosmetology Institute
El Paso, TX 10-2001
Registered Dental Assistant - Dental Assisting
Career Centers of Texas
El Paso05-1999
High School Diploma -
Del Valle High School
El Paso, TX05-1996
Skills
- Staff management
- Customer service
- Attention to detail
- Microsoft Office or Google Workspace, navigating operating systems, utilizing email and communication tools, and managing files
Accomplishments
- Achieved customer satisfaction by completing work task with accuracy and efficiency.
- Supervised team of 7/10 staff members.
- Achieved client retention through effectively helping with training, and client needs.
- Recognized by customers for expedient and effective service.
- Earned "Top Agent" in first year with company.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of new staff members.
Certification
- Licensed Cosmetologist
- Dental Assistant, Billing and coding
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Bilingual Customer Service Agent
New Answernet
07.2022 - Current
Management/Entrepreneur
Three of Life LLC
08.2016 - 07.2022
Area Educator
Smashbox Cosmetics
05.2015 - 08.2016
Cosmetology - Cosmetology
Tri-State Cosmetology Institute
Registered Dental Assistant - Dental Assisting
Career Centers of Texas
High School Diploma -
Del Valle High School
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