DINAH GRACE MIRO
41 S Robert St. Sewaren,NJ
Summary
Dynamic restaurant owner with a focus on menu design and employee training, fostering customer loyalty and satisfaction. Successful in implementing marketing strategies that drive sales growth. Extensive operational management experience in café settings, emphasizing team leadership and problem resolution. Achieves consistent excellence in customer service delivery.
Overview
34
34
years of professional experience
Work History
restaurant/cafe owner
5 Loaves and 2 Fish Bakeshop and Cafe
Manila, Philippines
02.2015 - 02.2020
- Managed daily operations of a busy bakeshop and café.
- Oversaw staff scheduling and training for optimal team performance.
- Developed seasonal menus featuring fresh, local ingredients to align with customer preferences and support local suppliers.
- Ensured compliance with health and safety regulations consistently.
- Coordinated inventory management and supply chain logistics to ensure product availability and minimize waste.
- Cultivated customer relationships through personalized service initiatives, enhancing customer satisfaction and loyalty.
- Handled financial transactions and maintained accurate sales records.
- Implemented marketing strategies to promote café offerings locally.
- Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
- Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
- Managed marketing campaigns through social media platforms to reach target customers.
- Planned special events such as wine tastings or live music nights at the cafe.
- Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
- Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Conducted regular inventory checks of food items stored in the kitchen area.
- Inspected dining and serving areas for cleanliness and proper setup.
Non Life insurance Agent
DRM Insurance Agency
Manila, Philippines
05.1986 - 01.1999
- Educated clients on tailored policy options and benefits, enhancing their understanding and decision-making.
- Prepared quotes for prospective customers based on their individual needs.
- Collaborated with underwriters to facilitate timely policy approvals.
- Tracked policy renewals and proactively engaged clients to discuss renewal options and necessary changes.
- Cultivated strong client relationships, fostering loyalty and ensuring high customer satisfaction.
- Conducted follow-up meetings to ensure client satisfaction and address concerns.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Maintained accurate records of client interactions and policy details.
- Performed administrative tasks such as filing paperwork or updating databases.
- Pursued continued professional development through insurance workshops, courses and webinars.
Education
Bachelor of Science - Biology
University of Santo Tomas
Manila, Philippinjes03-1985
Skills
- Menu development
- Inventory management
- Operations management
- Customer relationship management
- Staff training
- Team leadership
- Business management
- Time management
- Problem solving
- Communication skills
- Relationship building
Timeline
restaurant/cafe owner
5 Loaves and 2 Fish Bakeshop and Cafe
02.2015 - 02.2020
Non Life insurance Agent
DRM Insurance Agency
05.1986 - 01.1999
Bachelor of Science - Biology
University of Santo Tomas