Dinangely Feliz
Clifton,NJ
Summary
Banking operations leader with 24 years of experience driving process improvement, operational efficiency, and risk‑controlled change across multiple business units. Skilled in analyzing complex data to identify operational gaps, streamline workflows, and implement scalable solutions that strengthen controls and enhance productivity. Experienced in interpreting regulations and translating them into clear, actionable policies and procedures that support compliance and enterprise‑wide consistency. Proven ability to lead teams through change, manage cross‑functional projects, and elevate client experience while maintaining alignment with organizational goals. Known for strong leadership, collaboration, and the ability to influence stakeholders to adopt improved operational practices.
Overview
19
19
years of professional experience
Work History
Relationship Banker Business Specialist
PNC Bank
Pompton Plains, New Jersey
08.2026 - Current
- Built market presence by spending 50% of time in the field, spotting business banking opportunities and developing relationships with local business owners.
- Reviewed business financials and operational needs to recommend tailored lending solutions, including lines of credit, term loans, and cash-flow support products.
- Presented treasury management and efficiency tools designed to streamline operations and enhance cash flow for business clients.
- Led needs-based conversations to find process improvements, reduce risk, and simplify client operations.
- Supported business clients with deposit account onboarding, document review, and operational setup for daily financial activity.
- Worked with internal teams and external business centers to give clients accurate guidance, compliant solutions, and smooth banking support.
- Enhanced client experience by providing proactive guidance, resolving complex issues, and fostering long-term, trust-based relationships.
- Kept recommendations aligned with regulatory requirements, internal controls, and risk-management standards.
Branch Manager, V.P.
PNC Bank
, New Jersey
01.2024 - 08.2026
- Oversaw branch operations, emphasizing risk management and operational efficiency.
- Ensured compliance with policies and procedures to uphold branch integrity.
- Elevated service quality through coaching and motivating employees for improved client interactions.
- Fostered strong client relationships, enhancing customer satisfaction and loyalty.
- Presented bank products to prospective clients, strengthening credibility and trust.
- Expanded business and personal portfolios through strategic acquisition efforts.
- Forged partnerships with local businesses, enhancing brand visibility within the community.
- Analyzed Branch Scorecard results to minimize exposure and reduce losses.
- Analyzed data to identify trends in products, services, and customer preferences, informing branch strategy.
Branch Manager, V.P.
Popular Bank
, New York
01.2019 - 01.2024
- Achieved $69 million in branch deposit growth in 2021 and $12 million in 2020, establishing regional hub status.
- Revamped sales strategies to reduce expenses and drive significant deposit increases.
- Directed daily operations of the branch, including customer service and sales activities.
- Monitored financial performance daily to align with strategic goals.
- Managed branches transformation project, escalating operational and system issues promptly.
- Conducted regular performance reviews for all branch employees to ensure development.
- Coordinated promotional campaigns for new products, elevating overall sales revenue.
- Established partnerships with local businesses to enhance brand visibility through community engagement.
Branch Administration, Business Analyst & CIS Coordinator
Popular Bank
New York, NY
04.2008 - 01.2019
- Presented comprehensive data analysis and findings to senior management, facilitating informed decision-making.
- Identified process inefficiencies and recommended targeted improvements that streamlined operations.
- Conducted Branch Assessment reviews, risk assessment questionnaires, and Irregularity Reports to ensure internal controls.
- Managed various projects and presented risk aspects to diverse audiences.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed large datasets with statistical methods and software programs.
- Implemented strategies for automating organizational processes.
- Monitored branch operations and proposed actionable changes to optimize processes.
- Identified opportunities for process improvements across the organization.
- Identified areas for improvement, narrowing focus for decision-makers to make necessary changes.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
- Audited the company's legal documents to verify compliant policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Coordinated with other departments to ensure projects were completed on time
- Ensured compliance with company policies and procedures related to project management activities.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided training and guidance to units like Middle Market, Commercial Lending, and Fraud & Security.
- Trained branch staff and managers on software updates, product enhancements, and bank policies.
- Coordinated regional testing for Disaster Recovery initiatives.
- Explained work procedures to staff during branch meetings
- Assisted employees in resolving challenging customer issues.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ08-2023
Certificate - Operations Management -
University of Phoenix
Phoenix, AZ08-2023
Associate of Arts - Business Foundation
University of Phoenix
Phoenix, AZ09-2014
Skills
Branch operations management
- Compliance management
- Operational efficiency
- Data analysis
- Risk assessment
- Process optimization
- Project management
- Business development
- Process mapping
- Cross-functional teamwork
- Employee training
- Automation processes
- Time management
- Community involvement
- Dependable reliability
- Work ethic
References
References available upon request.
Languages
- English
- Spanish
Timeline
Relationship Banker Business Specialist
PNC Bank
08.2026 - Current
Branch Manager, V.P.
PNC Bank
01.2024 - 08.2026
Branch Manager, V.P.
Popular Bank
01.2019 - 01.2024
Branch Administration, Business Analyst & CIS Coordinator
Popular Bank
04.2008 - 01.2019
Bachelor of Science - Business
University of Phoenix
Certificate - Operations Management -
University of Phoenix
Associate of Arts - Business Foundation
University of Phoenix