Dinay Fullingim
Knoxville,IA
Summary
Results-driven coordinator and team leader with 10+ years experience managing schedules, coordinating cross-functional teams and overseeing daily operations in fast-paced environments. Proven ability to lead staff, streamline workflows and ensure alignment between stakeholders to meet operational goals. Recognized for strong communication, problem-solving, and the ability to manage multiple priorities while maintaining accuracy and compliance in healthcare operations including strong skills in scheduling coordination, and team leadership.
Overview
15
15
years of professional experience
Work History
Coordinated Procedural Scheduler / Access Coordinator / PAR Lead
Kaiser Permanente
2015.01 - Current
- Manage and coordinate complex surgical scheduling across multiple providers and departments, ensuring alignment with ASL guidelines and operational targets
- Lead and supervise a team of 10 staff members, providing direction, training, and performance support
- Act as a central point of communication between providers, care teams, and scheduling staff to meet access and service goals
- Monitor and optimize provider schedules to maximize efficiency and patient access
- Participate in leadership meetings with upper management to support strategic access initiatives
- Build and maintain strong relationships with clinical and administrative stakeholders
- Ensure accuracy in patient scheduling, demographics, and insurance verification
- Identify workflow inefficiencies and implement process improvements to enhance team performance
Lead Teacher / Office Manager
Hearts-N-Minds LLC
2011.01 - 2014.01
- Managed daily operations of a childcare facility, including scheduling, enrollment, and staff coordination
- Planned and executed educational programs, activities, and events
- Led parent-teacher communications and conferences
- Oversaw accounts receivable and payable processes
- Supported business operations, documentation, and compliance
Education
Bachelor of Arts - Social Services
Central Washington University
2010-06
Associate of Science -
Yakima Valley Community College
2006-06
Skills
- Project Coordination & Workflow Management
- Team Leadership & Staff Oversight
- Scheduling & Resource Planning
- Stakeholder Communication
- Process Improvement
- Data Accuracy & Compliance (HIPAA)
- Problem Solving & Decision Making
- Multi-tasking in Fast-Paced Environments
- Process & Workflow Management
- Documentation and Data management
Timeline
Coordinated Procedural Scheduler / Access Coordinator / PAR Lead
Kaiser Permanente
2015.01 - Current
Lead Teacher / Office Manager
Hearts-N-Minds LLC
2011.01 - 2014.01
Bachelor of Arts - Social Services
Central Washington University
Associate of Science -
Yakima Valley Community College