Dineesha Kidd
XYZ Community College IT Department
Galloway,NJ
1
Certification
Motivated and detail-oriented aspiring IT professional with strong foundational knowledge in hardware, software, and networking. Seeking an entry-level IT position to apply technical skills, gain hands-on experience, and contribute to a dynamic tech team.
Work History
IT Support Intern
- - Provided first-level support to students and staff for hardware/software issues
- - Installed and configured desktops, printers, and projectors
- - Logged and resolved help desk tickets using Spiceworks
- - Assisted in upgrading lab systems and deploying updates
Education
My Computer Career - Information Technology
Relevant Coursework: Network Fundamentals, IT Support, Cybersecurity Essentials, System Administration
Skills
- Operating Systems: Windows
Linux
- Networking: TCP/IP
DNS
DHCP
VPN
- Hardware: PC assembly
troubleshooting
peripheral setup
- Software: Microsoft Office Suite
Active Directory (basic)
Ticketing Systems
- Tools: PowerShell (basic)
Command Line
Wireshark (familiar)
- Other: Customer support
documentation
IT ticketing systems
- Strong communication and customer service
- Analytical thinking and troubleshooting
- Eager to learn and adapt in fast-paced environments
- Team collaboration
Certification
- - CompTIA A+ (Expected or Earned, 2025)
- - Google IT Support Professional Certificate (Coursera, 2025)
Timeline
My Computer Career
My Computer Career from Information Technology
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IT Support Intern
XYZ Community College IT Department
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