Dineisha Robvais
Baton Rouge,LA
Summary
Dynamic educator and healthcare professional with a proven track record at Amazon Fulfillment Center, enhancing student success and patient care through adaptive learning and critical thinking. Excelled in peer mentoring and customer engagement, achieving significant improvements in learning outcomes and patient satisfaction. Skilled in collaborative learning and teamwork, adept at driving results through innovative problem-solving and effective decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon Fulfillment Center
04.2024 - 09.2024
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
- Mentored new Learning Assistants, sharing best practices and offering guidance on effective teaching techniques.
- Maximized the impact of individualized instruction, tailoring lessons to address specific strengths and weaknesses for each student.
- Helped struggling students achieve academic success through targeted interventions and consistent progress monitoring.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Certified Nursing Assistant
Baton Rouge General Hospital
05.2018 - 11.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- I have cared for 18-30 patients alone while keeping them clean and taking there vitals.
Customer Service Representative
Health Care Service Corporation
07.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Belaire High School
Baton Rouge, LANo Degree - Certified Nursing Assistant
Mia's Medical Academy
Baton Rouge, LAAssociate of Science - Nursing
Baton Rouge Community College
Baton Rouge, LA12.2026
Skills
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Collaborative learning
- Feedback Delivery
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer Engagement
- Team Player
- Attention to Detail
- Decision-Making
- Critical Thinking
Certification
CPR CERTIFIED
CNA CERTIFED
Timeline
Learning Ambassador
Amazon Fulfillment Center
04.2024 - 09.2024
Customer Service Representative
Health Care Service Corporation
07.2021 - 12.2021
Certified Nursing Assistant
Baton Rouge General Hospital
05.2018 - 11.2022
CPR CERTIFIED
CNA CERTIFED
High School Diploma -
Belaire High School
No Degree - Certified Nursing Assistant
Mia's Medical Academy
Associate of Science - Nursing
Baton Rouge Community College
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