Dinesh Chandra

Salesforce Platform Expertise

• Designed and implemented scalable Apex triggers and batch processes, reducing system errors by 25%.
• Integrated Salesforce with AWS (S3, Lambda, Redshift) and third-party systems, increasing data synchronization accuracy by 40%.
• Delivered end-to-end Salesforce solutions leveraging Apex, Lightning Components (Aura/LWC), CPQ, and Service Cloud.
• Integrated Salesforce with third-party platforms using REST/SOAP APIs and middleware for seamless functionality.
• Adapted Service Cloud for HR workflows, including onboarding, case management, and talent movement.
• Implemented CI/CD pipelines using Salesforce DX, Jenkins, and VS Code, accelerating deployment cycles by 50%.
• Designed Salesforce Experience Cloud solutions for branded portals, enhancing user engagement.
• Delivered Salesforce solutions for HR workflows (onboarding, movement) and Service Cloud, reducing onboarding time by 30% through process automation.
• Defined and tracked metrics for program performance, identifying and addressing bottlenecks to improve delivery timelines by 15%.

Developer Tools & Apex Programming

• Built robust Apex triggers, batch classes, and asynchronous processes for critical business logic.
• Optimized Apex code quality for scalability, maintainability, and adherence to best practices.
• Enhanced efficiency by creating reusable Apex libraries and promoting standardized coding practices.
• Implemented CI/CD pipelines with Salesforce DX, Jenkins, and VS Code; led release management processes.

Product Management & Roadmap Planning

• Defined and executed Salesforce technical roadmaps aligned with business objectives.
• Prioritized features, technical debt, and developer enablement initiatives for strategic planning cycles.
• Delivered high-impact Salesforce features by collaborating with cross-functional teams.

Cross-Functional Collaboration

• Partnered with engineering, UX, marketing, and product teams to align objectives and execute projects.
• Created technical collateral, presentations, and training materials in partnership with product marketing.
• Worked with Salesforce Account Management to onboard new feature rollouts seamlessly.

Agile and Program Delivery

• Applied Agile/Scrum methodologies to manage project lifecycles with iterative development.
• Led sprint planning, backlog grooming, and retrospectives to ensure project alignment.
• Managed complex technology portfolios, including Ads-related features and go-to-market programs.

Leadership & Mentorship

• Led and mentored teams on Salesforce architecture, design patterns, and integrations.
• Conducted peer code reviews and ensured adherence to best practices and coding standards.
• Fostered technical growth and innovation among junior developers.

Customer and Partner Engagement

• Partnered with stakeholders to gather insights, shape product direction, and enhance the developer experience.
• Built strong relationships with cross-functional teams for successful Salesforce rollouts.
• Improved system efficiency by integrating Salesforce with third-party applications.
• Designed scalable Salesforce solutions to enhance business processes across departments.

Salesforce Development & Implementation:

• Delivered tailored Salesforce solutions by developing Apex triggers, classes, and workflows to address client-specific business needs.
• Delivered custom Salesforce solutions, including Omni-Channel routing and Service Cloud configurations, boosting customer support efficiency by 35%.
• Executed seamless Salesforce Service Cloud integrations with third-party systems using REST/SOAP APIs.
• Configured Experience Cloud portals to enhance partner and customer engagement, increasing portal traffic by 25%

Technical Leadership & Collaboration:

• Led a team of 4 developers, completing Salesforce enhancements with 100% on-time delivery.
• Gathered and documented technical requirements from stakeholders, crafting solutions that aligned with business objectives.
• Managed Agile development cycles, ensuring timely delivery of enhancements and features.
• Led the implementation of Salesforce Experience Cloud for customer service teams, including branding and customization of Community templates.

Training & Documentation:

• Created and delivered end-user training materials and conducted workshops for teams to maximize Salesforce platform usage.
• Maintained comprehensive technical documentation to support seamless onboarding and troubleshooting.

Program Management & Innovation:

• Utilized Ant tool and Data Loader for efficient data migration and deployment management.
• Introduced and implemented streamlined workflows to optimize case management within Salesforce Service Cloud.

Salesforce Development & Customization:

• Developed and tested Apex triggers, workflows, and validation rules to enhance automation, reducing manual effort by 40%.
• Delivered robust Salesforce solutions, configuring reports, dashboards, and business process automation to meet client requirements.
• Enhanced team efficiency by implementing Salesforce DX tools for streamlined development workflows.
• Developed integrations between Salesforce and external systems using REST/SOAP APIs, ensuring seamless data flow.
• Migrated datasets for multiple clients using Salesforce Data Loader, achieving 100% accuracy during transitions.

Stakeholder Engagement & Agile Practices:

• Partnered with stakeholders to identify business requirements, delivering customized Salesforce solutions that improved team productivity by 15%.
• Managed Agile project lifecycles, ensuring iterative delivery and addressing client feedback promptly.