DINESH SINGH
Systems Administrator with 8+ years of IT experience supporting enterprise systems, cloud infrastructure, and security-focused environments. Experienced in managing cloud services, identity and access, endpoints, and critical IT infrastructure while troubleshooting complex technical issues and supporting organization-wide initiatives. Strong background in Microsoft Azure, AWS, and Microsoft 365 environments, with experience supporting security, compliance, and HITRUST e1 and r2 initiatives.
Work History
Enterprise IT / Systems Administration
2 Years 2 Months• Administer Azure Commercial and GCC High, AWS GovCloud, Microsoft 365, Entra ID, Google Workspace, and enterprise SaaS platforms, managing identities, licensing, RBAC/PIM, permissions, and privileged access.
• Manage endpoint and security controls across Intune/MDM, CrowdStrike Falcon, Microsoft Defender, Harmony SASE, Sophos VPN, MFA/SSO, and device access policies.
• Provision and manage cloud infrastructure, including virtual machines, resource groups, backups, DNS, infrastructure access, vulnerability scanning and remediation, and cloud cost analysis.
• Support HITRUST e1 and r2 readiness and assessment activities by validating security controls, collecting audit evidence, conducting access reviews, documenting infrastructure changes, and coordinating remediation efforts.
• Established and administer GitHub Enterprise, managing enterprise access and identity integration while coordinating infrastructure and security initiatives with developers, vendors, MSPs, and internal stakeholders.
• Resolve escalated Tier 2/3 technical issues across Windows and macOS environments involving identity, networking, VPN, cloud services, endpoint configuration, and enterprise applications.
Helpdesk Support Engineer
4 Years• Delivered Tier 1/2 technical support for Windows and macOS users, resolving hardware, software, networking, authentication, and
application issues.
• Administered user accounts and access across Microsoft 365 and Google Workspace environments.
• Configured, imaged, deployed, and troubleshot employee workstations and peripherals.
• Collaborated with senior systems administrators on cloud administration, security initiatives, and infrastructure support.
Junior Systems Administrator
2 Years 7 Months- Provided systems administration and end-user support across Windows environments, resolving hardware, software, account, network, and enterprise application issues to enhance user experience.
- Supported user lifecycle administration, workstation deployments, access provisioning, and system maintenance, ensuring timely software installation, patching, and accurate technical documentation.
- Coordinated escalations for complex infrastructure issues, ensuring clear communication with users and technical teams to facilitate timely resolution.