Dinesh Timsina
Chantilly,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Control Room Operator
First Coast Security Services
Sterling, VA
11.2017 - Current
- Monitor Security systems, including Access Control, Lenel system, intrusion alarm, CCTV, audio communication, building automation, environmental, and fire, life, and safety systems
- Documented daily activities in internal system and submitted timely shift reports.
- Perform Access Control requirements including security badging procedures, photographing, greeting visitors, reconciling badges, enforcing equipment policies
- Follows procedures to communicate, report, and escalate incidents to data center management
- Provide clear and concise documentation of all incidents through available logs, prepare shift pass- down report, and incident report
- Effectively use various software including electronic ticketing and management systems and other software packages, SharePoint, MS-Word, MS-Excel, MS-PowerPoint, MS-Access, MS-Outlook, as needed
- Completes assigned tickets efficiently
- Answer security-related inquiries and intake reports of security/safety issues in calm, reassuring, and professional manner
- Handle sensitive information with confidentiality and ensure compliance with contracted service level agreements (SLAs)
Data Center Technician
CCCI
Washington, DC
06.2017 - 11.2017
- Terminated and tested Cat5 and Cat6 Ethernet cables and patch panel
- Installed Racks
- Conducted asset tagging, labelling and tracking
- Troubleshooting and diagnostic on servers, networking devices and IT equipment
- Repaired servers, replaced hard drives, replaced bad RAM Modules, Motherboard.
Amazon Patrol Security Officer
G4S Secure Solutions (USA), Inc
Sterling, VA
06.2014 - 05.2017
- Screening and tracking hardware and other media storage devices used in data center using electronic ticketing system.
- Control access to facility by monitoring and authorizing entrance of vehicles or people in property to prevent unauthorized entry,
- Scan and check people and items being taken into restricted area by using hand-held scanning devices
- Check for safety violations, safety hazards, and unsafe conditions, secure and unsecured sensitive areas,
- Report suspicious activities and persons, Write daily activity reports
Sales Associates
PMG/E & C Enterpriser Inc
Vienna, VA
10.2013 - 05.2014
- Welcomes customer by greeting, answering questions, responding to requests, provided information’s regarding services, Receive payment and record receipts.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
Entry Level Datacenter Technician
Data Hub PVT. LTD.
Kathmandu, Nepal
04.2010 - 04.2013
- Entered device locations and cable connections into database.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Diagnosed and executed resolution for network and server issues.
Education
Associate of Applied Science - Information System Technology
Northern Virginia Community College, C.S
Loudoun08.2022
Associate of Applied Science - CyberOps
Northern Virginia Community College
Loudoun, VA08.2022
Bachelor of Science -
Tribhuvan University
Kathmadu, Nepal01.1992
Skills
- Knowledge of computer software and hardware configurations and troubleshooting Computer system administration, backup, and recovery
- Hands-on experience on installation of PC hardware components and peripherals, support, and troubleshooting
- Hands-on experience on Microsoft's online services including Office 365, One Drive, Microsoft Active Directory, and Microsoft Azure platform
- Knowledge of Virtualization and cloud computing
- Knowledge about data center security and protocols
- Knowledge of network fundamentals, IP sub netting, IPV4 and IPV6 addressing, IP Services, network security fundamentals, switching, IP connectivity, Ethernet
- Knowledge of operating systems and applications security fundamentals,
- Proficient in Microsoft Windows Operating Systems
- Proficient in Linux Operating Systems
- Strong verbal and written communication skills
- IT Hardware Concepts knowledge:
- RAID
- SAN
- X86 Architecture
- SCIS
- Linux/Unix
- Boot Process
- GRUB/LILO
- File Systems
- Network Device configuration
Accomplishments
- Experience working in a Data Center environment performing essential job responsibilities
- Data center skills such as installing/moving equipment and cabling
- Good Documentation and communication skills
- Experience with working through ticketing systems
Certification
- Microsoft Technology Associate (MTA)-Windows Operating System Fundamentals
- CompTIA A+, IT association CompTIA
Timeline
Control Room Operator
First Coast Security Services
11.2017 - Current
Data Center Technician
CCCI
06.2017 - 11.2017
Amazon Patrol Security Officer
G4S Secure Solutions (USA), Inc
06.2014 - 05.2017
Sales Associates
PMG/E & C Enterpriser Inc
10.2013 - 05.2014
Entry Level Datacenter Technician
Data Hub PVT. LTD.
04.2010 - 04.2013
Associate of Applied Science - Information System Technology
Northern Virginia Community College, C.S
Associate of Applied Science - CyberOps
Northern Virginia Community College
Bachelor of Science -
Tribhuvan University
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