Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dinesha Kippins

Watervliet

Summary

Dynamic operations manager dedicated to enhancing business efficiency through effective staff management, streamlined operations, and a strong commitment to exceptional customer service. Proven ability to foster a positive and productive work environment that empowers teams to excel. Focused on driving operational success while ensuring a seamless experience for clients and stakeholders. Committed to continuous improvement and achieving organizational goals.

Overview

9
9
years of professional experience

Work History

Environmental Services Manager

Albany Medical Center
10.2021 - Current
  • Manages daily operations of the department.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Environmental Services Supervisor

Albany Medical Center
12.2019 - 10.2021
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.

Administrative Assistant

Albany Medical Center
01.2017 - 12.2019
  • Provide financial support to Department Chair and Administrator
  • Coordinate information flow necessary throughout the department.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

AA Degree - Applied and Health Sciences

ECPI College of Technology
Greenville, S.C.

Skills

  • Microsoft Word
  • Excel
  • Time management abilities
  • Environmental compliance
  • Custodial services skills
  • Customer service
  • Continuous improvement
  • Staff training
  • Schedule management
  • Employee coaching and mentoring
  • Negotiation and conflict resolution
  • Staff management

Timeline

Environmental Services Manager

Albany Medical Center
10.2021 - Current

Environmental Services Supervisor

Albany Medical Center
12.2019 - 10.2021

Administrative Assistant

Albany Medical Center
01.2017 - 12.2019

AA Degree - Applied and Health Sciences

ECPI College of Technology

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