DINESH KUMAR DHANASEKARAN
Apex,NC
Summary
LEADERSHIP | TECHNICAL ACUMEN | INFORMATION TECHNOLOGY
Detail-oriented and client focused Associate Director with 17 years of experience in handling business intelligence technology projects. Proven leader in handling large scale projects , global team management, services delivery, project staffing and profitability management. Client-focused leader with expertise in risk mitigation while delivering high-performing results through thoughtful leadership and strategic business initiatives. Hands on experience in leading a global team of Data Engineers and Administrators in various business intelligence technology stack that includes AbInitio, QLIK, SAS, Business Objects, Tableau, Teradata, and Snowflake Strategic thinker who understands the need for innovation and automation to propel organizations. Knowledgeable in cloud migration strategy, data center migration, and public cloud solutions. Proven track record in applying Kanban and Agile methodologies across business operations and IT operations.
Overview
17
17
years of professional experience
Work History
IT Associate Director US
NTT DATA Services
Raleigh, NC
09.2020 - Current
- Program Delivery Manager for Data and Delivery Engineering division for major healthcare customer in North Carolina serving over 4.3 million members
- Responsible for managing a global delivery workforce of 74 (14 on-site and 60 offshore team ) members with various levels of expertise in Business Intelligence technology
- Responsible for managing end-to-end application and data delivery, meeting service level agreements (SLA), tools application administration and data analytics & reporting
- Establish ITIL Change, Problem and Incident Management processes in managing production and lower region platforms
- Estimate and execute Time and Materials project for strategic initiatives like software upgrade, Data Center Migration and Cloud Migration to AWS
- Solution and Architect Teradata to Snowflake Migration and AbInitio Cloud Migration
- Plan and Execute Strategic Initiatives that aligns with customer goals through Automation, optimization and Innovation
- Responsible for coordinating with customer for Strategic initiatives budget & capacity planning to achieve organizational goals
- Oversee personnel actions such as performance, appraisal, leaves, expenses, timesheets and forecast staffing needs
- Responsible for resource planning, utilization and operation margin for the account
- Define and establish clear KRA’s and career progression paths for direct reports
- Analyze and study key competitors to understand strengths and weaknesses
- Helped create a collaborative culture through knowledge sharing session's that helped competitors collaborate and achieve a common goal for customer
IT Operations Manager
NTT DATA Services
Raleigh, NC
11.2017 - 08.2020
- Manage delivery of data into Enterprise Data warehouse and Enterprise operational data Stores to meet or exceed contractual service level agreements with Major HealthCare customer
- Direct daily operations of a Global Team of 30 Data Engineers, establishing priorities, developing standards and setting deadlines.
- Collaborate with Customers Delivery partners and Enterprise Architects to understand strategy for new project portfolio’s and ensure it is in line with Production support standards and vision
- Collaborate with other vendors within Data Delivery and Engineering team to resolve conflicts and align organizational goals to achieve operational excellence.
- Drives innovation, automation and continuous improvement initiatives for Data Delivery and Engineering team. Provide periodic status update to customer leadership team.
- Participate in Business User Group meeting to provide status on overall health of Data Delivery and Engineering Production Support Platform
- Creates and maintains multi-year road map of version upgrades of products and tools in Data Delivery and Engineering production platform, which include Ab Initio product suites, SAS, SAP Business Object, Tableau, Alteryx and Trillium.
- Ensures processes and technical skills are in place to perform consistently and deliver high quality results and value to clients.
- Recruit, hire, train and supervise staff, or participate in staffing decisions for NTT Data Services
- Responsible for setting up objectives and evaluating direct reports to perform mid-year and year end appraisals.
- Executing personnel actions such as approving leaves, approving expenses, and approving time sheets.
- Acting as the point of contact for performance and behavioral escalations of staff from customer stakeholders
Technical Project Manager / ETL & Data Architect
NTT DATA Services
Bangalore, KA, India
03.2013 - 10.2017
- Development of strategic plan in implementing the Business Intelligence solutions for major healthcare customer in North Carolina
- Lead the team that built a multi-year road map of migrating healthcare customer members and claims information from its legacy application platform ( Power MHS) to FACETS
- Delivery management of agile scrum teams (size 6) to meet project delivery milestones, improving overall operating efficiency and facilitate end-to-end delivery
- Architect the common information data exchange format for moving data from health source systems to Integrated Data Store and to Enterprise Data Warehouse
- Closely worked with a cross functional team of Business users, Architects, infrastructure partners and Developers to build a plan for creating the foundation of Enterprise Operational Data Store that would host customers healthcare online platform
- Drove innovation and continuous improvement across the team, streamlined processes to achieve Lean teams
Asst. Tech Project Manager / ETL Architect
NTT DATA Services
Durham, NC, USA
07.2011 - 02.2013
- Created project plan for migrating major healthcare customer in North Carolina from legacy corporate Data Warehouse to Enterprise Data Warehouse into Terdata using AbInitio
- Worked with Data Modelers group to help create a industry standard healthcare data model platform to host members, providers, claims and clinical information in Enterprise Data Warehouse
- Closely worked with Scrum Master , Business Analyst, Developers and tester to plan and assign tasks for each scrum team
- Tracked project deliverables for all scrum team, keeping assignments on task and on budget. Kept project teams on-task with proactive control of schedules and scopes.
- Continuously Met with stakeholders to discuss project goals and needs.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Monitored performance of project team members to provide performance feedback.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Team Lead
NTT DATA Services
Bangalore, India
10.2010 - 06.2011
- Lead a team of 20 in delivering a migration project from converting SQL and stored procedures from Oracle to Informatica for major financial company
- Responsibilities includes preparing estimation worksheet, creating Software Project Plan, Risk Plan and Defect Prevention Plan, project kick off and leading the team in all phases of software development life cycle through out the project
- Build and Test complex informatica mappings and conversions
- Conduct Code Review, participate in Internal and External Audits, instruct and mentor junior team members and also ensured all process are followed through out the life cycle of the project
Senior Software Engineer
NTT DATA Services
Bangalore ( India ) / Tempe, AZ ( USA )
03.2006 - 09.2010
- Designed and developed ETL Informatica mappings to migrate legacy systems to SAP for a large manufacturing client into Oracle database
- Responsibilities include working with customers to collect Business requirements, Prepare Low Level and High Level design of the project from the Functional requirements. Creating detailed unit test plan and system test plan, development & Unit testing of Extraction Transformation.
- Involved in complete SDLC of the project including requirements gathering, spec creation, development , testing and deployment to lower and prod regions. Prepared metrics, status reports, reviewed the defects and risks.
- In tenure at Onsite, played onsite co-ordinator role working with offshore team performing similar job duties
Education
Bachelor of Technology - Information Technology
Skills
- Large-Scale Project planning and execution
- Data Engineering Operations Management
- Data Solutions and Governance
- Cloud Migration
- ITIL - Change, Problem and Incident Management
- Cost Control and revenue forecasting
- Data Architecture
- Work Planning and Prioritization
- Complex Problem Solving
- Relationship Building
Selected Accomplishments
- Operational Excellence - 10x reduction on overall production job failures (2400 job failures in a month 2017 to less than 240 in 2022), 4x reduction on data quality incidents (250+ incidents to less than 60 data quality incidents ) and batch run time reduced from 24+ hrs. to less than 8 hours through automation and optimization
- Increased customer satisfaction rating from 3 to 4 ( scale of 4 ) since taking over Project Delivery Manager role
- Implemented faster data delivery and daily production batch optimization through performance improvement projects using new tools like Qlik and optimizing ETL solution architecture
- Helped in Estimation, Solutioning and Architecting Teradata to Snowflake migration project
- Success cloud migration of AbInitio, SAS and Alteryx environments from AIX to Cloud
- Successfully lead the team in implementing real time streaming solution into Enterprise Operational Data Store using Kafka in AbInitio
Timeline
IT Associate Director US - NTT DATA Services
09.2020 - Current
IT Operations Manager - NTT DATA Services
11.2017 - 08.2020
Technical Project Manager / ETL & Data Architect - NTT DATA Services
03.2013 - 10.2017
Asst. Tech Project Manager / ETL Architect - NTT DATA Services
07.2011 - 02.2013
Team Lead - NTT DATA Services
10.2010 - 06.2011
Senior Software Engineer - NTT DATA Services
03.2006 - 09.2010
Anna University - Bachelor of Technology, Information Technology
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