Summary
Overview
Work History
Education
Skills
Accomplishments
Summary
Certification
Timeline
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Dinesh Kumar Gajendran

Dallas-Fort Worth,USA

Summary

Dynamic thought leader with 24+ years of proven expertise in the technology space focused on Hybrid Cloud infrastructure Service Delivery to support diverse IT applications and platforms. Results-focused, spearheading digital enterprise innovative transformation with vision & synergistic execution to unlock value, drive multi-billion dollar revenue growth. Seek to leverage expertise in IT Program Management, Cloud Strategy, Strategic Alliances, Partnerships, Data Analytics, IoT, Business Transformation, Strategic Planning, Risk Management, Enterprise Architecture & Business Architecture, Value Creation, Creative & Critical Thinking, Adaptive Communications, and Compliance to drive next level solutions and mission-critical initiatives within an industry leading organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Delivery Director

HCL AMERICA INC.
01.2020 - Current
  • Oversee all aspects of project architecting, define technical direction, and train delivery teams while providing thought leadership with applicable methodologies
  • Drive the vision & innovation, standards, development processes, systems architecture, and design patterns to support IT and business solutions
  • Participated in the new business process for RFI/RFP and contract negotiations to assess the impact, trade-off, risk, cost, benefit and opportunities of the IT solution.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Formulate service delivery strategies to track project timeframes, resource allocation, and priorities based on project objectives and ongoing assignments
  • Proactively identified and developed new opportunities with existing customers through personalized solutions, upselling, and cross-selling strategies, resulting in increased customer loyalty and business growth.
  • Collaborate with internal team members and external clients to ensure best practice, product and capabilities are leveraged to provide beneficial client solutions
  • Evangelize partners' practices and solutions in customers' implementations via Technical briefings and Architecture Review Sessions
  • Evaluate clients' technology needs to develop effective IT visions, strategies and roadmaps in the area of cloud engineering and migrations
  • Optimize process of identifying business objective, assessment of workload, and application rationalization to develop a baseline with the migration move groups
  • Improve internal processes, and promote knowledge sharing in the team, by providing trainings and workshops for best practices

IT Strategy

HCL AMERICA INC.
01.2015 - 01.2020
  • Led and coordinated infrastructure design engineering (POC, Pilot, Deployment & Migration) with a focus on improving resiliency, service levels, operational capabilities, and reducing costs
  • Collaborated with executive leadership to develop and communicate long term vision and comprehensive strategic plans for infrastructure and enterprise architecture solutions
  • Enabled customers for Cloud Adoption in Public Cloud (Azure) across multiple regions (North-America, Europe & APAC)
  • Delivered support solutions that meet the customer current and future needs through an end to end technology lifecycle from initial solution roadmap, design, deployment and value realization
  • Successfully completed 2 back to back IT Transformation for Fortune 50 and retail companies

Pre-Sales / Delivery Architect

HCL AMERICA INC.
01.2007 - 01.2014
  • Participated in the new business process for RFI/RFP and assessed the impact, trade-off, risk, cost, benefit and opportunities of the IT solution
  • Developed, documented (SOW), and prepared cost models while communicating plans regarding investment in IT infrastructure

Subject Matter Expertise

HCL AMERICA INC.
01.2005 - 01.2006
  • Responsible for Compute, Virtualization, Storage, Database and Monitoring towers
  • Handled migration of application workload between datacenters including infrastructure setup, workload migration, testing, and production release
  • Designed and led implementations on Datacenter management & solutions (IT transformation) with many business critical applications were re-platformed and seamlessly brought to operations

Application Support Specialist

GE CAPITAL INTERNATIONAL SERVICES
01.2005 - 12.2005
  • Managed project and owned every other activities involved in delivering the multilingual VOC (Voice of the Customer) for GE Medical Systems
  • Designed, planned, and coordinated BCP/DRP for Clarify CRM's Infrastructure - Making BCP readiness for critical GE Business

Application Engineer

Slash Support Ltd.
01.2003 - 12.2004

Systems Engineer

Zylog Systems
01.2002 - 12.2003

Executive Hub Operations Support

Dishnet DSL
01.2000 - 12.2001

Education

MCA - Master of Computer Application

UNIVERSITY OF MADRAS
01.2003

Bachelor of Science - Mathematics

UNIVERSITY OF MADRAS
01.1999

Skills

  • IT Program Management
  • Program Planning & Execution
  • Business Development
  • Cloud Engineering Management
  • Cybersecurity Delivery Management
  • Technology Alignment
  • Application Rationalization
  • Application Migration
  • Staff Training & Development
  • Process Transformation
  • Continuous Improvement
  • Data Center Consolidations
  • Enterprise Architecture
  • Design & Implementation
  • Creative & Critical Thinking
  • Public Cloud:-Azure, AWS and GCP
  • Networks: Cisco Nexus, AristaNetworks, Aruba Networks
  • Hyperconverged: EMC VxRail & VSAN Ready Nodes
  • Backup:Rubrik, Cohesity, NetBackup & Commvault
  • Storage Array:-EMC, HPE, Sun, IBM & NetApp
  • DNS:Infoblox, Big IP & BT Diamond IP
  • Monitoring: ServiceNow ACC, AppD, DataDog, NimSoft, Zabbix
  • OS:-Windows Servers, SLES & RHEL
  • Database:-Oracle, MSSQL & MySQL
  • Virtualization:-VMware, Hyper-V
  • DR:-Zerto, Azure ASR
  • IaaC:-Ansible, Terraform
  • IAM:-Okta, Power Broker
  • Tools:-Jira, ServiceNow
  • CI/CD:-Azure DevOps
  • Code Repo:-Github
  • PAM:-CyberArk
  • Security:-Palo Alto, Cisco ASA, Skybox & SOC Mgmt

Accomplishments

  • Received the AMD's Director Award for successfully launching a website for AMD's corporate charity event.

Summary

Highly adaptable multidisciplinary professional with proven expertise in leveraging state of the art technology to facilitate comprehensive business transformations efforts by contributing to operational goals in the most appropriate and impactful manner to further organizational mission. Draw upon 8+ years' experience in Cloud-agnostic design, cloud solutions with focus on Cloud Engineering & delivery., Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs while driving significant business operational solutions. Special knowledge depth in Data Center Consolidations and migrations with wide exposure in handling data migration projects., Proven track records of increasing productivity, efficiency, and profit through implementation of advanced technological solutions. Relied upon for defining business problems, developing business applications, and fostering cross-functional working relationships to better meet critical missions. Well versed in balancing priorities, implementing risk controls, and driving corporate objectives. Executed large IT transformation projects in different domains and led teams of Engineers and Developers in the Onsite/Offshore model., Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results. Drive innovation by providing technical innovation to deliver industry-leading solutions. Trusted advisor focused on customer experience and through emerging technology/innovation. Recognized for growing high performing teams, while mentoring talent from within to be future leaders.

Certification

AWS Cloud Practitioner Date Issued10/2022 Current

Timeline

Service Delivery Director

HCL AMERICA INC.
01.2020 - Current

IT Strategy

HCL AMERICA INC.
01.2015 - 01.2020

Pre-Sales / Delivery Architect

HCL AMERICA INC.
01.2007 - 01.2014

Subject Matter Expertise

HCL AMERICA INC.
01.2005 - 01.2006

Application Support Specialist

GE CAPITAL INTERNATIONAL SERVICES
01.2005 - 12.2005

Application Engineer

Slash Support Ltd.
01.2003 - 12.2004

Systems Engineer

Zylog Systems
01.2002 - 12.2003

Executive Hub Operations Support

Dishnet DSL
01.2000 - 12.2001

Bachelor of Science - Mathematics

UNIVERSITY OF MADRAS

MCA - Master of Computer Application

UNIVERSITY OF MADRAS
Dinesh Kumar Gajendran