Ciprian Buciumean
Service Delivery Director
Indianapolis,Indiana
Summary
Dynamic Service Delivery Director with over five years of leadership in data center operations, currently driving operational excellence for Meta's ENS and ENSD teams at HCL Technologies. Part-time PMO Consultant at Eli Lilly, optimizing workforce strategies in a regulated environment. Expert in Agile (SAFe), risk mitigation, and data-driven process improvement, with a proven track record of managing multi-disciplinary teams in network, telecom, and data center environments. Certified in program management, ready to elevate Google's data center initiatives.
Overview
15
15
years of professional experience
10
10
Certification
Work History
Service Delivery Director
HCL Technologies
01.2024 - Current
- Company Overview: Meta ENS & ENSD Data Centers
- Promoted to lead service delivery for Meta's Engineering and Network Services (ENS) and Engineering and Network Services Delivery (ENSD) teams, turning up data centers and AGI superclusters while maintaining a 98% SLA
- Design and implement resourcing models and scenario analyses, enhancing staffing scalability and reducing risks in data center operations
- Develop tailored training matrices and qualification programs, improving team readiness and aligning with Meta's operational objectives
- Conduct Gemba walks, boosting efficiency by 10% on average for rack activity, capadds, optical, and migration projects through process optimization
- Build and strengthen internal networks with Meta's technical teams, integrating best practices to elevate service delivery workflows and operational resilience
PMO Sr. Consultant - Program Manager (Part-Time, ~10 Hours/week)
BCforward
06.2023 - Current
- Company Overview: Eli Lilly Pharmaceuticals
- Consult on program roadmaps, improving project efficiency by [X]% through JIRA portfolio alignment and cross-functional coordination
- Conduct staffing assessments and scenario planning, enhancing workforce readiness in a regulated pharmaceutical environment
- Lead training and mentoring initiatives for project managers, fostering accountability and collaboration across drug development initiatives
- Evaluate processes and track metrics, identifying scalability opportunities to optimize operational workflows
Lead Program Manager
HCL Technologies
11.2021 - 12.2023
- Company Overview: Ascension Technologies
- Led a program for Ascension Technologies, overseeing network, telecom, and field services projects across multiple regions, ensuring operational continuity and service delivery
- Directed 8 Project Managers, 15 Project Coordinators, and 25 technicians, driving cohesive execution of infrastructure initiatives
- Established client-vendor relationships and implemented new processes, training teams on JIRA and OCM to enhance project tracking and change management
IT Analyst II, Team Lead
MISO Energy
04.2020 - 11.2021
- Supported 42 million customers with grid operations, creating databases/GUIs for asset tracking
- Developed training programs and dashboards, presenting data-driven insights to C-Suite
Chief Technology Officer
VILA
01.2018 - 12.2020
- Company Overview: Startup Company
- Led technology strategy, delivering scalable solutions through vendor coordination and team development
- Designed training and resourcing plans to align staffing with business goals
- Startup Company
Education
International Business, Spanish
Indiana University-Purdue University of Indianapolis
Indianapolis, INFull Stack Developer - C#, SQL, HTML, CSS, JavaScript
Eleven Fifty Academy
01.2018
Skills
- Program Management
- Service Delivery
- Risk Mitigation
- Leadership
- Agile/Scrum
- SAFe
- Process Optimization
- Training Program Design
- Training Program Implementation
- Data Analysis
- Tableau
- Microsoft Power Platform
- IT Operations
- Process Improvement
- Data Analytics
- Performance improvement
Certification
- SAFe 6 Agilist
- SAFe Agile Scrum Master
- SAFe Agile Release Train Engineer
- Certified Product Owner/Product Manager
- Certified Advanced Scrum Master
- Program Management for IT Professionals
- Business Analysis & Process Management
- Google AI for Anyone
- JIRA Cloud
- Microsoft Power Platform Fundamentals
Timeline
Service Delivery Director
HCL Technologies
01.2024 - Current
PMO Sr. Consultant - Program Manager (Part-Time, ~10 Hours/week)
BCforward
06.2023 - Current
Lead Program Manager
HCL Technologies
11.2021 - 12.2023
IT Analyst II, Team Lead
MISO Energy
04.2020 - 11.2021
Chief Technology Officer
VILA
01.2018 - 12.2020
Full Stack Developer - C#, SQL, HTML, CSS, JavaScript
Eleven Fifty Academy
International Business, Spanish
Indiana University-Purdue University of Indianapolis
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