Dinh Ngo

• Suggested additional items to customers based on their preferences and needs.
• Cleared away dirty dishes from tables after each course was finished.
• Provided excellent customer service by anticipating guest needs and responding promptly to requests.
• Answered phone calls for reservations or takeout orders in a professional manner.
• Stocked shelves with supplies such as utensils, cups, glasses.
• Cleaned dining room chairs, tables, floors and other surfaces regularly.
• Checked with customers to ensure that they were enjoying their meals.
• Performed cashier duties such as taking payments, counting change, and issuing receipts.
• Brought food and beverages to tables in a timely manner.
• Took orders from patrons accurately and efficiently.
• Provided excellent customer service to ensure repeat customers.
• Informed customers of daily specials in an engaging manner.

• Operated automated analyzers for performing quantitative analysis on blood samples:

- Operating the Cobas e 601 module for immunoassay tests (HBsAg, Anti-HBs, Anti-HBc, and Anti-HCV.)

- Operating the Cobas Taqman 48 molecular biology analyzer (Quantification of HBV and HCV viruses.)

- Operating the C311 biochemical analyzer.

• Operating a semi-automatic testing machine for hepatitis C virus genotype testing.
• Recorded data from tests and experiments into database systems.
• Performed routine maintenance on lab equipment to ensure accuracy of results.
• Organized laboratory workflows to maximize efficiency and productivity.
• Cleaned and sterilized lab area, tools and equipment.
• Performed basic laboratory techniques such as centrifugation, pipetting, staining.

• Entered data into electronic medical records systems accurately and timely.
• Answered phone calls from patients or other healthcare staff regarding lab services.
• Performed routine cleaning and sterilization duties within the lab area.
• Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
• Conducted comprehensive blood tests, including CBC, lipid panels, and glucose levels, ensuring accurate patient diagnoses.

- Operating Abbott semi-automatic Hematology Analyzer.

- Operating Cobas e411 Immunoassay Analyzer

- Operating Cobas c311 Biochemistry Analyzer

- Operating Stago - Start@ Hemostasis Analyzer (TQ and TCK tests)

• Conducted quality control tests to verify accuracy of test results.
• Processed and documented patient samples for laboratory testing.
• Calibrated instruments according to established protocols.
• Performed basic laboratory techniques such as centrifugation, pipetting, staining.
• Assist the main technician in drawing blood for the lab.
• Conduct rapid tests.
• Conducted microscopic analyses of blood, urine, and tissue samples, identifying abnormal cells or indicators of disease.
• Performing the microbiological staining technique to detect acid-fast bacteria (AFB) (used in testing for tuberculosis).
• Performing the microbiological staining method to identify gram-negative and gram-positive bacteria.