Morgan A. Griffis
Jacksonville,FL
Summary
Polite and friendly customer service professional with experience in consumer retail.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Citigroup
Jacksonville, FL
12.2022 - Current
- Handle calls from card members assisting them with various needs for their credit cards. While handling calls I provided exceptional customer service while looking over their accounts. Transfer calls to appropriate departments as needed. Communicating with management as needed.
Head Data Entry Representative
Phantom Fireworks
St. Augustine, FL
05.2022 - 12.2022
- Promptly handled a high volume of customers entering the showroom
- Input customers personal information into state monitored database for purchasing fireworks
- Organized team members to complete tasks related to improving overall customer satisfaction
- Maintained show room cleanliness and safety
- Assisted in other departments to increase sales, maximize efficiency, and improve customer service relations.
House Manager
University of North Florida Fine Arts Center
Jacksonville, FL
04.2015 - 09.2021
- Provided assistance to patrons attending performances at UNF Trained ushers to interact with and assist patrons Center.
- Managed the concession stand during performances, and responsible for counting and depositing money at the end of shift
- Responsible for running the entire front end of the theater and managing large groups of patrons throughout the UNF Fine Arts
- Actively worked to display a courteous and empathetic attitude to patrons when an issue arose.
Barista
Starbucks
Macclenny, FL
04.2016 - 03.2018
- Created handcrafted beverages for customers and provided exemplary customer service
- Assisted in training new baristas
- Made each customers experience a personalized and genuine
Sales Associate, Shift lead
Dollar General
Baldwin, FL
08.2013 - 01.2015
- Responsible for counting tills at the end of the day, and closing the store
- Provided above average customer service, specifically dealing with complaints and issues
Sales Associate, lead cashier
The Sports Authority
Jacksonville, FL
08.2011 - 12.2013
- Key holder, and customer service representative
- Responsible for counting tills at the end of shift, and processing returns
Education
Bachelor of Music Education - Band Director
University of North Florida
Jacksonville, FL01-2020
Skills
- Proficient with spreadsheets, and maintaining records
- Using Microsoft Office
- Empathetic & courteous
- Detail-oriented and problem solving
- Excellent customer service voice
Timeline
Customer Service Representative
Citigroup
12.2022 - Current
Head Data Entry Representative
Phantom Fireworks
05.2022 - 12.2022
Barista
Starbucks
04.2016 - 03.2018
House Manager
University of North Florida Fine Arts Center
04.2015 - 09.2021
Sales Associate, Shift lead
Dollar General
08.2013 - 01.2015
Sales Associate, lead cashier
The Sports Authority
08.2011 - 12.2013
Bachelor of Music Education - Band Director
University of North Florida