DINIKQUA JACKSON
Summary
Hardworking and determined individual seeking a position that will build on my professional and customer service skills gained through previous employment. It is my desire to develop and increase my professional skills as I pursue my associate's degree as a Medical Biller and Coder.
Overview
7
7
years of professional experience
Work History
Assembly Worker
Rosti
Cary, NC
05.2025 - 01.2026
- Operated assembly machinery to ensure efficient production flow and quality standards.
- Collaborated with team members to troubleshoot and resolve production issues promptly.
- Conducted routine inspections of assembled products to maintain consistency and quality control.
- Trained new employees on assembly processes, safety protocols, and equipment operation.
- Completed assigned tasks quickly to decrease production time.
Customer Service Representative
TurboTax Intuit
01.2025 - 04.2025
- Prepared, updated and organized information by digital form.
- Scheduled and follow up with clients as needed to ensure tax information is correct.
- Enters required data and documentation into IEP and other electronic systems to authorize tax records.
- Responds to client inquiries, phone calls, emails, and requests for information; provides required notification of information needed.
- Manages queues and workflows in IEP, Salesforce and other systems as needed.
- Completes time sheets and case action notes.
Customer Service Representative
Randstad
02.2024 - 12.2024
- Assist customers with inquiries, resolving issues efficiently, enhancing satisfaction.
- Handled high-volume calls, achieving top customer satisfaction ratings.
- Utilize CRM tools to track and manage client interactions, ensuring seamless service.
- Identify and address client needs, improving retention and loyalty.
- Collaborate with teams to streamline processes, resulting in improved response times.
Warehouse Associate
Amazon
Garner, NC, USA
08.2020 - 01.2024
- Optimized warehouse efficiency through strategic order preparation and versatile role adaptation, enhancing overall operational productivity.
- Fostered a cohesive team environment by seamlessly transitioning between various warehouse functions, supporting colleagues across departments.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Call Center Representative
Conduent
Raleigh, NC, USA
04.2019 - 11.2019
- Answered phone calls and emails to respond to customer inquiries and questions.
- Resolved customer inquiries promptly, ensuring high satisfaction rates.
- Collaborated with the team to streamline call handling processes, reducing wait times.
- Exceeded performance metrics consistently, handling high call volumes efficiently.
- Implemented new problem-solving techniques, improving first-call resolution rates.
- Maintained accurate customer records, ensuring data integrity.
- Developed comprehensive product knowledge, enabling swift and accurate issue resolution.
- Organized resources to maintain strong service levels.
Education
ASSOCIATES - MEDICAL BILLING AND CODING
Wake Technical Community College
08.2023
HIGH SCHOOL DIPLOMA - undefined
Knightdale High School
07.2017
Skills
- Microsoft Office
- Active listening
- Data management
- Detail oriented
- Self-Motivated
- Time management
- Team communication
- Process improvement
Timeline
Assembly Worker
Rosti
05.2025 - 01.2026
Customer Service Representative
TurboTax Intuit
01.2025 - 04.2025
Customer Service Representative
Randstad
02.2024 - 12.2024
Warehouse Associate
Amazon
08.2020 - 01.2024
Call Center Representative
Conduent
04.2019 - 11.2019
HIGH SCHOOL DIPLOMA - undefined
Knightdale High School
ASSOCIATES - MEDICAL BILLING AND CODING
Wake Technical Community College