Dinitra Montague
Detroit,MI
Summary
Proven leader and effective communicator, adept at fostering teamwork and enhancing performance. At Quality Automotive Warehouse, I elevated team efficiency and safety, embodying professionalism and operational management. Skilled in problem-solving and quality control, my approach significantly boosts productivity and employee satisfaction, with a keen focus on achieving top-tier results.
Overview
8
8
years of professional experience
Work History
Team Lead
Quality Automotive Warehouse
05.2021 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Caregiver
Right At Home Health Care
08.2020 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Concentrix
06.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Line Production Worker
Ford Motor Company
03.2020 - 07.2020
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 07.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Production Worker
Votec
05.2016 - 02.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Barista
Carribou Coffee
04.2013 - 07.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
GED -
Dearborn Technical College
Dearborn, MISkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Operations Management
- Complaint resolution
- Employee Evaluation
- Key Performance Indicators
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
Timeline
Team Lead
Quality Automotive Warehouse
05.2021 - 06.2021
Caregiver
Right At Home Health Care
08.2020 - 04.2021
Assembly Line Production Worker
Ford Motor Company
03.2020 - 07.2020
Customer Service Representative
Concentrix
06.2018 - 01.2021
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 07.2019
Production Worker
Votec
05.2016 - 02.2018
Barista
Carribou Coffee
04.2013 - 07.2014
GED -
Dearborn Technical College
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