Dinne Karen Ching

Independently and collaboratively review, analyze, and process complex correspondence, reports, contracts, and technical documents related to federal and state disaster assistance and mitigation programs.
Ensure compliance with federal and state laws, policies, and program guidelines for documents such as reimbursements, damage reports, audits, and financial records.
Coordinate with stakeholders to manage document flow under strict timelines and guidelines.
Develop and assess policy alternatives, analyze data accuracy and completeness, and determine the need for peer or managerial review.
Conduct research and evaluation of sensitive policy topics, relevant legislation, and precedent-setting programs to inform policy development.
Manage and support high-impact projects by defining problems, conducting research, extracting and analyzing data, and drafting high-quality deliverables (briefs, presentations, talking points).
Track, analyze, and validate issue briefs, SMART objectives, and funding recommendations.
Identify and implement process improvements to track and report Quality Control and Monitoring (QCM) activities.
Conduct research to respond to inquiries, and produce policy, program, or fiscal reports.
Develop workflows and update dashboards, websites, newsletters, manuals, and documentation templates to support QCM initiatives. 20% Communication & Training: Train and support new analysts and staff; update SOPs, training materials, and manuals.
Review peer work for consistency and compliance with grant requirements.
Provide technical assistance and participate in stakeholder meetings, workgroups, and training presentations.
Act as liaison between stakeholders, providing support on complex and routine issues.
Assist leadership with scheduling, meeting coordination, and administrative tasks.
Support additional assignments, complete administrative reporting (e.g., timesheets, travel claims), and represent the division in meetings or public presentations.

Performs complex analytical tasks relating to the provision of federal and state disaster assistance, and mitigation grant programs within the Cal OES Recovery Directorate.
Providing status updates and communicating project updates to management.
Analyze and solve administrative issues creatively and logically. Gather and analyze data to suggest program and administrative alternatives and recommend them to management.
Monitoring project progress against deadlines.
Utilizes different software and databases to carry out job responsibilities, and undergoes training on new technologies when necessary. Works in conjunction with other staff to develop and supervise. Assisting with the procurement of newly developed software and services.
Ensuring all project-related documentation is accurate, up-to-date, and properly stored for future reference.
In charge of finishing assigned special projects, like issue briefs and reports, under management's direction. Conducts research, collects data, and analyzes it.

Performs a variety of advanced journey level office and clerical work functions to ensure internal support during steady state time and disaster activation operations within the Recovery Directorate

Completes tasks related to the provision of Federal and State Disaster Assistance Grant Programs.

Updating all trackers related to state and federal disasters in an efficient and timely manner throughout the recovery process.

Generating/ Revising documents such as greensheet, creating mail logs, cover letters as a part of the Closeout Process.

Uploading documents needed in Engage (Salesforce) to initiate the Closeout Process.

Providing documents needed to Applicants and Disaster Assistance Program Specialists related to their projects.

Obtain signatures through DocuSign from management and specific units as part of finalizing the release of funds to Applicants/Subrecipients.

Responds to inbound 800-line calls, completes outbound support calls, provides responses to questions, and, in specific instances, refers callers to the appropriate supervisor, country, or state agency representatives for service and/or when problems or concerns occur.

Assists beneficiaries by completing enrollment transaction requests, as applicable.

Processes beneficiaries' account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures.

Prepares source data for computer entry by compiling and sorting information, and establishing entry priorities.

Maintains updated knowledge of the Health Care Options Program, including its policies and procedures, as referenced in the employee manual and other policies adopted by corporate, the project, and/or the client, and as referenced in desk procedures for the position.

Maintains knowledge of the contract compliance provisions of the project and meets those provisions that are applicable to this job position.

Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.

Assists beneficiaries in enrolling or disenrolling in managed care plans.

Assists beneficiaries with medical exemptions and waiver inquiries.

Provides beneficiaries with the status of enrollment, disenrollment, medical exemptions, and waivers.

Meets production and quality assurance goals as defined for this position.

Handle incoming calls from borrowers and policyholders responding to inquiries, resolving problems, and correcting policy errors.

Respond to customer's complaints and grievances, repair trust, locate resources for problem resolution and design best-option solutions.

Maintain financial accounts by processing customer adjustments including rate, credit and loan status information.

Identify borrowers need and update their activity on database.

Analyze and comprehend complex financial data and provide financial alternatives.

Used consultative selling techniques.

Receive and process incoming phone calls for customers which includes obtaining, entering and verifying account information.

Make outbound calls when necessary.

Perform back-office work for Comcast, which includes transcription and entry of customer concerns into the database.

Maintains customer records by updating account information.

Exposed to doing quality audits on a weekly basis for the team.

Respond to customers' complaints and grievances.

Meet assigned monthly goals, and maximize productivity.

Manage full cycle recruiting process, including screening resumes, interviewing candidates to determine fit, salary negotiations and full reference checks.

Build and maintain a network of potential active and passive candidates through pro-active research and ongoing relationship management.

Communicate with hiring managers to determine immediate and longer-term project staffing needs and develop an effective staffing strategy which optimizes project profitability.

Facilitate and coordinate interview, hiring decision-making and on-boarding processes with hiring managers and HR.

Execute background checks and follow up on any discrepancies.

Maintain accurate and concise records concerning all phases of the recruitment process.

Analyze sourcing methods, staffing requirements, and related costs.

Recommend and drive improvements to techniques and strategies that positively impact talent pipeline.

Handle transactions and answer customer queries about credit card application.

Receives requests for deactivation.

Maintain financial accounts by processing customer adjustments.

Decipher customer needs and offer the best solution based on proper company policies.

Effectively communicate ideas, suggestions, and answers.

Record the details of the call.

Refer customers to people who specialize with the type of problem or query they present.

Complete complex money-related transactions.

Contributes to team effort by accomplishing related results as needed.

Offer upgrades and new banking services or products.