Carla Ann Robles
Sacramento,California/USA
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
Work History
Associate Governmental Program Analyst
State of California, Department of Health Care
10.2024 - 03.2025
- Monitor, analyze and report on legislative bills impacting the Department of Health Care Services.
- Promulgate rules to align with current federal and state statutes. Upload and assess program validations and requirements.
- Responsible for licensing of substance abuse treatment facilities and applying corrective action plans, moratoriums and closures.
- Research and submit reports and evaluations regarding providers compliance with state and federal laws.
- Attend and facilitate meetings, trainings and conferences as required. Work with local, federal and state government.
- Problem-solving and conflict resolution skills relating to provider and consumer complaints. Data compliance.
- Excellent oral and written presentation skills.
Government Operations Consultant III
State of Florida, Substance Abuse & Licensure
04.2016 - 07.2024
- Collaborated with federal agencies on investigation of substance abuse facilities..
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Investigator/Office of Internal Affairs
State of California, Department of Corrections/OC
10.2008 - 08.2015
- Present powerpoint presentations on sexual harassment, civil rights, workplace violence and sexual assault for staff in 33 prisons and local regional offices.
- Examine proposed and existing legislation and submit bill analysis during bill season.
- Recruit, hire and train student interns and volunteers from local universities.
- Conduct thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and document investigative findings.
- Carefully document statements, observations, and evidentiary materials.
- Collect, analyze and interpret information, documentation, and physical evidence associated with investigations.
- Investigate cases of discrimination, harassment, sexual harassment, workplace violence, assault and other civil rights violations.
- Collaborate with federal agencies on investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Documented findings and prepared detailed reports for management and Office of civil Rights leadership
- Interviewed and interrogated suspects
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
Criminal Justice Specialist I
State of California, Office of Criminal Justice Planning, Victim Services Unit
11.1999 - 05.2003
- Government analyst in the Victim Services Unit conducting site visits at Rape Crisis Center Projects and S.A.R T. Projects.
- Conduct technical assistance visits to California District Attorney Legal Training Project and supervise policy and procedure manual production.
- Perform grant management and monitoring of current contracts.
- Development and release an RFA.
- Attend CA Medical Training Center's Medical Forensic Forms and CDAA Sexually Violent Predator workshops and trainings.
- Completion of 40 hour Rape Crisis Counselor training, Training in areas of Domestic Violence and Sexual Assault and Child Pornography.
- Work closely with local law enforcement and other government agencies.
- Document all contact and enter into SAMIS database.
- Extensive travel.
Deputy Public Guardian
County of Sacramento, Public Guardian Office
08.1994 - 08.1999
- Responsible for care and custody of conservatees placed on conservatorship by the courts.
- Perform three month mandatory visit to locked psychiatric units, nursing homes, hospitals, independent living facilities and facilities for the disabled.
- Handle placement at proper level of care and manage monetary responsibilities for conservatee.
- Facilitated community outreach to expand participation and support.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Education
Master of Science - Criminal Justice
California State University
Sacramento, CA01.1999
Certified Probation & Parole Officer - undefined
Florida Corrections Academy
Vero Beach, Florida01.1987
Bachelor of Science - Political Science
University of South Florida
Tampa, Florida01.1983
Associate Degree in Applied Science - Mental Health
Ohio University
Athens, Ohio01.1980
Skills
- Investigative and interviewing skills
- Conflict resolution
- Sexual harassment training and intervention
- Training regarding non-violence in the workplace
- Problem-solving skills
- Excellent oral and written presentation skills
- Interviewing and investigative methods
- Organization
- Time management
- Forensic interviewing
- Observation and documentation skills
- Crisis intervention and counseling skills
- Placement and recommendations to the court
- Grant management
- Personnel skills
- Budget development
- RFP development
- Release
- Internal audits
- Grant administration
- Legislative research
- Policy analysis
Accomplishments
Produced a thesis for completion of Master's of Science in Criminal Justice.
Internship for three years with CA Department of Corrections involving offenders who enroll in sex offender treatment.
Internship for two years at University of South Florida while enrolled in master level criminal justice courses. Internship involved visiting all prisons in Florida, assessing educational ability of inmates.
Internship at Athens State Hospital, acute and long-term units for two years.
President of Corrections academy class, receiving a leadership award.
Timeline
Associate Governmental Program Analyst
State of California, Department of Health Care
10.2024 - 03.2025
Government Operations Consultant III
State of Florida, Substance Abuse & Licensure
04.2016 - 07.2024
Investigator/Office of Internal Affairs
State of California, Department of Corrections/OC
10.2008 - 08.2015
Criminal Justice Specialist I
State of California, Office of Criminal Justice Planning, Victim Services Unit
11.1999 - 05.2003
Deputy Public Guardian
County of Sacramento, Public Guardian Office
08.1994 - 08.1999
Certified Probation & Parole Officer - undefined
Florida Corrections Academy
Bachelor of Science - Political Science
University of South Florida
Associate Degree in Applied Science - Mental Health
Ohio University
Master of Science - Criminal Justice
California State University
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