Dino Gonzales
Los Lunas,NM
Summary
Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Leading team to success with outstanding numbers in sales and delinquency while maintaining compliance. Personable leader with impressive customer service skills.
Overview
17
17
years of professional experience
Work History
Train Conductor
BNSF Railroad (Burlington Northern Santa Fe)
Clovis, NM
02.2013 - Current
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Performed air brake and electrical connection coupling.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated through various methods to conduct train movement.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
Branch Manager
CitiFinancial
Clovis, NM
08.2005 - 02.2013
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Generated dramatic improvements across entire sales cycle.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Education
High School Diploma -
Clovis High School
Clovis, NM05.1996
Skills
- Leading performances
- Adaptable to Changing Conditions
- Critical Thinking
- Prioritizing and Planning
- Customer Service
- Proactive and Focused
- Goal Setting
- Quality Assurance
- Attention to Detail
- Cash Flow Management
- Loan Processing
- Risk Assessment and Classification
Accomplishments
- Repeatedly received recognition from superiors for excellence in service, growth, compliance and employee leadership.
- Remained injury free with BNSF my whole career.
Timeline
Train Conductor
BNSF Railroad (Burlington Northern Santa Fe)
02.2013 - Current
Branch Manager
CitiFinancial
08.2005 - 02.2013
High School Diploma -
Clovis High School
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