Penny Holmes
Jersey City,New Jersey
Summary
Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.
I have the extensive experience in working with people and providing customer service. Great team player, proactive and take initiative to ensure work is completed timely and correctly. I am able to multitask and work under pressure. I also have a strong sense of value and fairness.
Overview
17
17
years of professional experience
Work History
Train Conductor
NjTransit
01.2023 - Current
- Communicated with train dispatchers to obtain and adjust directions.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Performed daily inspections on switches.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Cut, switched and supervised loading and unloading of railcars.
Clerk / letter Carrier
United States Postal Services
04.2007 - 01.2023
- Delivered mail and packages to residential and businesses.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
Client Service Representative (inbound/outbound call center)
Tory Burch
06.2019 - 06.2020
- Assisted clients with online orders, process payments, returns and refunds
- Help clients with making wardrobe decisions for special occasions
- Provided stores with inventory lookup
- Check shipping status for clients.
Customer Service Representative (inbound call center)
Ezpass
06.2010 - 05.2017
- Handled inbound calls to assist customers with opening and closing accounts
- Process credit card payments for customers accounts
- Explained to customer about how the ezpass works while processing their applications.
Education
Nursing - Nursing Practice
Union County Community College
Elizabeth, NJ05.2010
Diploma -
St.Anthony's High School
Jersey City, New Jersey06.2000
Skills
- Maintaining safety
- Making announcements
- Train Operation
- Assisting customers
- Leading performances
Timeline
Train Conductor
NjTransit
01.2023 - Current
Client Service Representative (inbound/outbound call center)
Tory Burch
06.2019 - 06.2020
Customer Service Representative (inbound call center)
Ezpass
06.2010 - 05.2017
Clerk / letter Carrier
United States Postal Services
04.2007 - 01.2023
Nursing - Nursing Practice
Union County Community College
Diploma -
St.Anthony's High School
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