Summary
Overview
Work History
Skills
Languages
Education
Timeline
Generic

DINORA ARGUETA

Richmond,TX

Summary

Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert.

Overview

17
17
years of professional experience

Work History

Financial Center Manager

Bank Of America, NA
09.2020 - 01.2023
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Implemented policies to improve efficiency and team performance.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.

Branch Manager

Chase Bank
04.2006 - 01.2018
  • Hired top talent to achieve bank goals and exceptional customer service - Increased branch revenue from $56M to $75M within 12 months - Made talent retention a focus consistently retaining highly successful teams - Coached & developed staff to deliver satisfaction & outstanding revenue growth - Managed revenue growth and expenses - Was responsible for customer relations, business goals, and community relations - Managed branch partners - Oversaw personal, team, and branch goals and development of all - Responsible for strategy and action planning to deliver customer satisfaction - Supervised operations control and enforced compliance - Received a perfect branch review on several yearly audits - Scored 100% total satisfaction every quarter review

Skills

  • Provided high level of customer service winning awards and recognition
  • Risk Mitigation Strategies
  • Team Oriented
  • Managed several teams of employees to deliver exception performance
  • Received recognition for outstanding performance year over year
  • Developed outstanding teams that delivered top marks and earned recognition

Languages

Spanish
Full Professional

Education

High School Diploma -

Timeline

Financial Center Manager

Bank Of America, NA
09.2020 - 01.2023

Branch Manager

Chase Bank
04.2006 - 01.2018

High School Diploma -

DINORA ARGUETA