Dinora Hernandez
LOS BANOS,California
Summary
Versatile Catering Lead with solid background in providing top-notch catering services. Knowledgeable in coordinating events, managing staff and delivering outstanding customer service. Possess strong leadership abilities; adept at problem-solving and decision-making. Demonstrated ability to enhance efficiency and improve service delivery while ensuring highest quality standards are met. Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
6
6
years of professional experience
Work History
Catering Lead
Real Smoke Bbq
Gilroy, California
03.2025 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided guidance to kitchen staff on meal preparations according to recipes or special requests from customers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Manager
Wendy's
Los Banos, California
04.2019 - 02.2021
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established processes to ensure efficient workflow throughout the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
Education
GED -
Watsonville Adult School
Watsonville, CA06-2010
Some College (No Degree) - English Language
Cabrillo College
Watsonville, CASkills
- Team collaboration
- Leadership development
- Conflict resolution
- Food presentation
- Customer service
Accomplishments
- Policy council award 2024-2025
Languages
Spanish
Professional
Affiliations
- A member of Policy council Executive Committee
Timeline
Catering Lead
Real Smoke Bbq
03.2025 - Current
Manager
Wendy's
04.2019 - 02.2021
GED -
Watsonville Adult School
Some College (No Degree) - English Language
Cabrillo College
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