Diny Saint Cyr
Framingham,MA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
Computer Technician
ABS Solution
01.2018 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Trainer
Tabarre Polytechnic Center (Fondation St-Luc)
01.2011 - 01.2019
- Training in S.C.H.A.R.P (C#) Programming, MYSQL Database, Algorithm, Network level I, ASP Website Programming
- Led theoretical and practical sessions, tutorials and group mini-projects
- Taught Visual Studio 2008, 2010, 2012
- Led presentation sessions to introduce students to job market
- Simulation of prototypes Implemented in C# connected to MYSQL/Access database.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Trainer
Université Républicaine d'Haïti (URH)
01.2015 - 01.2017
- Taught Database Management System (DBMS), Information System (IS), Unified Modeling Language (UML), Object Oriented Design Architecture (ACOO) Software package management, including : Opportunity study (EO)
- Object-oriented design (COO) Software Requirements Specification(SEL
Education
Certificate Program - Data Systems, Databases and Mining
Alison Academic
Haiti11.2022
Certificate Program - Payroll accounting
Université St Gérard At Port-au-Prince
Haiti01.2008
Skills
- Ability to work in team
- Attention to Detail
- Computer Troubleshooting
- Installation and Repair
- System Upgrades
- Analytical Thinking
- Help Desk Support
- Network component installations
- Programming
- Backup Management
Languages
creole
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Computer Technician
ABS Solution
01.2018 - Current
Trainer
Université Républicaine d'Haïti (URH)
01.2015 - 01.2017
Trainer
Tabarre Polytechnic Center (Fondation St-Luc)
01.2011 - 01.2019
Certificate Program - Data Systems, Databases and Mining
Alison Academic
Certificate Program - Payroll accounting
Université St Gérard At Port-au-Prince
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