Dioanny Sosa
Forever 21
New York,NY
6
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
4 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed returns and exchanges while maintaining accurate inventory records.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
Overnight Stocker
4 Months- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
Customer Service Representative
6 Months- Assisted customers with product inquiries and resolved issues efficiently.
- Handled customer complaints professionally, aiming for timely resolution and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
2 Years- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of store promotions and product features for effective customer engagement.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Team collaboration
Adaptable to change
Safety awareness
Teaching strategies
Language skills
Customer service leaders
Timeline
Customer Service Representative
Forever 21
11.2022 - 11.2024Read More
Customer Service Representative
Macys
09.2021 - 03.2022Read More
Overnight Stocker
Old Navy
09.2019 - 01.2020Read More
Customer Service Representative
Bed Bath & Beyond
03.2019 - 07.2019Read More
Jacqueline Kennedy Onassis High School
High School Diploma
Read More