Diocelina Robles
Covina,United States
Summary
Hi my name is Diocelina and I am professional and industrious with both Front Desk Receptionist experience and Team Manager experience.
As a Team Manager at Panera Bread, I learned the importance of team work, efficiency, and leadership.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
I bring exceptional administrative support as a fast learner, always with a positive attitude and great communication skills to assist others with any questions or concerns. Dependable and always eager to learn, with growth in my career in various different environments. Excited to continue my journey and for the opportunity to be a part of the team!
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Soultenders Inc.
04.2024 - Current
- Conducted thorough insurance verifications to ensure compliance with regulatory standards and provider requirements.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information effectively.
- Mentored junior staff on best practices for verifying insurance coverage and handling complex cases.
- Developed streamlined workflows to enhance accuracy and efficiency in the verification process.
- Implemented training sessions for staff on new systems and procedures related to insurance verification.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Trained new staff on current, correct insurance verification procedures.
- Enhanced patient and provider satisfaction by providing clear explanations of insurance benefits and coverage.
- Performed various administrative tasks by filing, copying and faxing documents.
Team Manager
Panera Bread
02.2018 - 10.2022
- Management and training of staff
- Provided support when needed to increase productivity and increase sales by 10-15% per month
- Maintained daily sales above average
- Led employee relations through effective communication, coaching and development
- Drove performance of staff by creating incentives and creating a motivating work environment
- Identified and corrected performance when needed to improve quality of service
- Resolved customer service issues by finding immediate solutions
Front Desk Receptionist
Super Kids Dental
10.2022 - 03.2024
- Greet guests at front desk and engage in pleasant conversations while managing check-in process
- Assisted over 60 patients per day
- Insurance verification
- Schedule, coordinate and confirm appointments
- Independent and use critical thinking stills to solve issues or concerned
- Maintain organized, stocked and clean front office area to create a professional and welcoming environment for employees and visitors
- Trained new employees on company procedures, customer service and issue resolution
Education
GED -
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Azusa High School
Azusa, CA06.2015
Skills
- Oral and Written Communication Skills
- Front Desk operations
- Customer Assistance
- Management
- Staff Supervision
- Scheduling appointments
- Evaluations
- Organization
- Phone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Soultenders Inc.
04.2024 - Current
Front Desk Receptionist
Super Kids Dental
10.2022 - 03.2024
Team Manager
Panera Bread
02.2018 - 10.2022
High School Diploma -
Azusa High School
GED -
Mt. San Antonio College