Diogina Elias
Aurora,IL
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in the work area and workflows to accomplish objectives. Works well with others and can be a team player as well as independent work.
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excels at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
3
3
years of professional experience
Work History
Shift Manager/leader
Sonic DriveIn
Aurora
09.2023 - Current
- in charge of running the shift i’m scheduled
- usually have to close up the store.
- record sales and speed of service, also online transactions and refunds that happens throughout the day, also count the safe and other drawers at the end of day.
- Send out emails at the end of day.
- ensure everything is turned off and clean before leaving and turning security system up.
- if manager on shift have to pick up calls that come through.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Sign packages if needed.
- Hand out checks if needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Ensured compliance with food safety regulations and quality standards.
- Reinforced rules to promote superior employee performance.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Cashier/Barista
Panera Bread
Aurora, IL
08.2021 - 08.2022
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance with restaurant items.
- Made customers beverages and brewed coffee.
- occasionally worked a dish washing shift
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
West Aurora High School
Aurora, IL 05-2024
Skills
- Schedule oversight
- Decision-making
- Inventory controls
- Handling customer complaints
- Cash handling
- Energetic and enthusiastic
- Relationship building
- Staff motivation
- Verbal and written communication
Timeline
Shift Manager/leader
Sonic DriveIn
09.2023 - Current
Cashier/Barista
Panera Bread
08.2021 - 08.2022
High School Diploma -
West Aurora High School