DESTINEE LIPSEY
Columbus,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
13
13
years of professional experience
Work History
Shift Leader Manager
Pizza Hut
Columbus, OH
11.2018 - 10.2024
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Displayed leadership skills by motivating team members to meet daily goals.
- Provided feedback on employee performance during monthly evaluations.
Shipping Clerk
Eddie Bauer Fulfillment Services
Groveport, OH
06.2021 - 11.2023
- Performed periodic maintenance checks on equipment used in the shipping department.
- Collaborated with other staff members on projects related to improving efficiency within the department.
- Assisted in resolving any disputes between customers and carriers related to shipping costs or delivery timeframes.
- Liaised with vendor representatives to rectify damages and shortages.
Home Health Aid
Better Living Home Health Care Inc.
Columbus, OH
05.2021 - 01.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Assisted in ambulation and exercise routines for clients.
Customer Service Specialist
Contact USA
Hilliard, OH
07.2015 - 07.2018
- Improved customer service wait times to mitigate complaints.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided technical support for troubleshooting software applications used by customers.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
Customer Service Representative
Jc Penney Call center
Columbus, OH
04.2013 - 11.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Home Plate Bar and Grill
Columbus, OH
05.2011 - 12.2013
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06-2012
Skills
- Employee Training
- Technical Knowledge
- Workplace Safety
- Compliance Management
- Staff Scheduling
- Team Management
- Schedule Oversight
- Inventory Control
- Supply Ordering
- Flexible Schedule
- Decision-Making
- Cash Handling
- Inventory Controls
- Compliance Understanding
- Hiring and Recruiting
- Documentation and Reporting
- Consultative Sales
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Product Knowledge
- Report Generation
- Prioritization
- Account Updating
- Dispute Resolution
Timeline
Shipping Clerk
Eddie Bauer Fulfillment Services
06.2021 - 11.2023
Home Health Aid
Better Living Home Health Care Inc.
05.2021 - 01.2023
Shift Leader Manager
Pizza Hut
11.2018 - 10.2024
Customer Service Specialist
Contact USA
07.2015 - 07.2018
Customer Service Representative
Jc Penney Call center
04.2013 - 11.2016
Cashier
Home Plate Bar and Grill
05.2011 - 12.2013
High School Diploma -
Groveport Madison High School