ZOILA A DURIEZ
Miami
Summary
Resourceful Shift Leader Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring effective team coordination and customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader Manager
McDonald's Restaurant
Miami
11.2021 - Current
- Supervised daily operations and managed staff during peak service hours.
- Trained new team members on food safety and customer service standards.
- Coordinated shift schedules to ensure optimal staffing levels and coverage.
- Provided feedback to management regarding staff performance and training needs.
- Led team meetings to communicate goals and improve service efficiency.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Reviewed inventory levels at the start of each shift and placed orders as needed.
- Resolved conflicts between employees or customers in an efficient manner.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Displayed leadership skills by motivating team members to meet daily goals.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Monitored team performance to ensure compliance with company standards.
- Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
- Conducted daily pre-shift meetings to ensure smooth operation of the shift.
- Communicated regularly with other departments regarding product availability, pricing issues.
- Organized staff schedules and breaks according to store requirements.
- Identified areas for improvement in processes or customer service techniques.
- Developed strategies to increase sales through customer engagement and promotion of products and services.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reviewed financial statements to meet targets during shift.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Implemented cost-control measures to maintain budgetary guidelines.
- Identified needs of customers promptly and efficiently.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Team Member
Pollo Tropical Restaurant
Miami
10.2021 - 06.2024
- Provided exceptional customer service in fast-paced restaurant environment.
- Prepared and assembled menu items following established recipes and standards.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Operated kitchen equipment safely and efficiently to ensure smooth operations.
- Collaborated with team members to meet high-volume demand during peak hours.
- Assisted in training new staff on restaurant procedures and customer service best practices.
- Handled cash register transactions accurately and efficiently during busy shifts.
- Monitored food safety practices to comply with health regulations and standards.
Education
Medical Assistant
Fll
Miami, FL 03.2021 - 10.2023
Skills
- Shift scheduling
- Inventory management
- Customer engagement
- Team collaboration
- Sales strategy
- Food safety compliance
- Conflict resolution
- Effective communication
- Performance monitoring
- Employee coaching
- Leadership development
- Workplace safety
- Team management
- Employee training
- Staff scheduling
- Staff motivation
- Flexible schedule
- Mentoring and coaching
- Energetic and enthusiastic
- Punctual and reliable
- Inventory controls
- Training and mentoring
- Shift checklists
- Schedule management
- Policy administration
- Equipment troubleshooting
- Staff training and onboarding
- Opening and closing procedures
Timeline
Shift Leader Manager
McDonald's Restaurant
11.2021 - Current
Team Member
Pollo Tropical Restaurant
10.2021 - 06.2024
Medical Assistant
Fll
03.2021 - 10.2023