- Fluent in English and Spanish
Diomaris Medrano
Altamonte Springs
Summary
Highly motivated and results-oriented IT professional eager to continue to contribute to Orlando Health's mission of providing exceptional patient care. Possessing strong analytical, problem-solving, and communication skills honed through experience in healthcare operations and data analysis. My experience at Orlando Health, coupled with my passion for leveraging data to drive process improvement and enhance operational efficiency, makes me a strong candidate for this role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Assistant - Corporate Security
Orlando Health
11.2021 - Current
- Health plan credentialing, provider enrollment, and system administration.
- Setup of computer credentials, files, and software for new locations.
- Trained newly hired assistants and supported expansion into satellite locations.
- Maintained reports and statistics; prepared presentations and materials.
- Worked across departments to support key performance metrics. Work with Peoplesoft, Charewell, and SOMS.
- Providing badge card issuance
- Maintaining the central call center for card requests
- Addressing maintenance issues
- Providing first-level support for card issues using the Pinnacle Software System
Project Manager
Document International Operations LLC.
01.2021 - 11.2021
- Managed office administration and logistics.
- Assisted with immigration documentation and interview processes.
- Maintained accurate records and provided translation services.
Customer Account Manager
Xerox
01.2014 - 02.2015
- Handled inbound/outbound calls, remote problem-solving, and web support.
- Maintained 90%+ customer service rating.
- Introduced new products, processed transactions, and resolved complaints.
Customer Service to Sales
CenturyLink
08.2011 - 03.2012
- Responded to residential customer calls and billing questions.
- Exceeded sales targets; processed orders using 20+ systems/screens.
- Resolved inquiries on first contact and retained customers through upselling.
Bilingual Service to Sales Representative
JP Morgan Chase
09.2011 - 08.2011
- Addressed customer complaints and resolved billing issues.
- Proposed payment plans and cross-sold products based on customer needs.
- Processed sensitive transactions while maintaining high service standards.
IT Customer Support Specialist
Sprint PCS
05.2005 - 12.2009
- Delivered Tier 1 & 2 support for hardware, software, and service issues.
- Handled 70+ calls daily and resolved over 1,200 technical issues monthly.
- Maintained 95%+ customer satisfaction through efficient troubleshooting.
- Documented all interactions and coordinated with engineering teams.
- Provided support for mobile devices, account configurations, and telecom services.
Appointment Setter
Sears Home Improvement
05.2005 - 11.2008
- Scheduled appointments, qualified leads, and documented call details.
- Followed up with clients and supported regional sales operations.
Education
Bachelor of Science - Information Technology
Seminole State College
Altamonte Springs, FL05.2025
Real Estate Course Studies
Cameron Academy
Orlando, FL01.2020
General Studies – Business Commerce
Valencia College
Orlando, FL01.2004
Skills
- Microsoft Office Suite
- Operating Systems: Windows, Linux, MacOS
- Coding, Malware Analysis, Security Research
- Computer Forensics, Network Security Control, Data Analytics
- Sales, Strong Communication, Public Speaking
- Human Resources, Conflict Management, Immigration Documentation
- Team Player, Excellent Time Management
- Customer service advocacy
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Employee training
Certification
- A+ and Security+ Coursework – Seminole State College (2024)
- Diversity, Equity & Inclusion in the Workplace – USF (2021)
- Medical Terminology – Florida College of Science Health Institute (2004)
Languages
Timeline
Team Assistant - Corporate Security
Orlando Health
11.2021 - Current
Project Manager
Document International Operations LLC.
01.2021 - 11.2021
Customer Account Manager
Xerox
01.2014 - 02.2015
Bilingual Service to Sales Representative
JP Morgan Chase
09.2011 - 08.2011
Customer Service to Sales
CenturyLink
08.2011 - 03.2012
IT Customer Support Specialist
Sprint PCS
05.2005 - 12.2009
Appointment Setter
Sears Home Improvement
05.2005 - 11.2008
Real Estate Course Studies
Cameron Academy
General Studies – Business Commerce
Valencia College
Bachelor of Science - Information Technology
Seminole State College
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