Romana Abdi
Sioux Falls,SD
Summary
Reliable and motivated professional with a strong background in staff training, onboarding, and operational leadership. Currently pursuing a degree at Southeast Technical College with specialized coursework in Human Resources Management. Proven ability to maintain a positive workplace culture, handle sensitive information with discretion, and ensure strict policy compliance. Eager to leverage organizational skills and HR knowledge to support team development and administrative efficiency.
Overview
5
5
years of professional experience
Work History
Team Lead / Corporate Trainer
Freddy’s Frozen Custard
Sioux Falls, SD
05.2022 - Current
- Onboarding & Orientation: Facilitate the orientation process for new team members, ensuring a clear understanding of company policies, safety standards, and service protocols.
- Training Coordination: Lead and mentor staff through structured training programs to ensure high operational standards and consistent performance.
- Conflict Mediation: Resolve staff and customer concerns using a neutral and professional approach to maintain a productive work environment.
- Compliance & Safety: Enforce strict adherence to health, safety, and operational regulations to guarantee a secure and efficient workplace.
- Established and maintained quality control standards.
- Evaluated training effectiveness, implementing improvements based on feedback.
Childcare Assistant
Wildflower Academy
Sioux Falls, SD
01.2021 - 12.2021
- Regulatory Compliance: Maintained detailed daily records and logs to ensure 100% adherence to state regulations and privacy standards.
- Administrative Support: Partnered with senior staff to coordinate daily schedules and logistics, demonstrating strong organizational and time-management skills.
- Interpersonal Communication: Developed a safe and supportive environment for diverse groups by maintaining clear and professional communication.
Education
Associate in Business Administration - Business Administration
Southeast Technical College
Sioux Falls, SD05-2026
High School Diploma -
Washington High School
Sioux Falls, SD05-2024
Skills
- HR Support: Employee Onboarding, Training & Development, Policy Compliance
- Administrative: Microsoft Office Suite (Word, Excel, Outlook), Records Management, Data Entry
- Communication: Conflict Resolution, Professional Correspondence, Relationship Building
- Operations: Schedule Coordination, Performance Monitoring, Process Improvement
- Conflict Resolution
- Active Listening
Soft Skills:
- Reliability & Work Ethic
- Adaptability
- Marketing & Recruitment
- Microsoft Office Suite
- Quality Control
Hard Skills:
Timeline
Team Lead / Corporate Trainer
Freddy’s Frozen Custard
05.2022 - Current
Childcare Assistant
Wildflower Academy
01.2021 - 12.2021
Associate in Business Administration - Business Administration
Southeast Technical College
High School Diploma -
Washington High School