MICHAEL FARRELL
Yukon,OK
Summary
Dynamic Corporate Trainer with a proven track record at Medley Equipment, specializing in course design and employee engagement. Expert in developing impactful training programs that enhance compliance and performance, while fostering a culture of continuous learning. Skilled in mentorship and training evaluation, driving significant improvements in employee retention and satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Medley Equipment
Oklahoma City, OK
07.2021 - Current
- Developed and delivered training programs on equipment safety and operation procedures.
- Facilitated workshops to enhance employee skills and compliance with industry standards.
- Assessed training needs through employee feedback and performance evaluations.
- Created engaging instructional materials utilizing multimedia tools for diverse learning styles.
- Coordinated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Monitored participant progress and provided constructive feedback to improve learning outcomes.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Evaluated effectiveness of training programs through surveys and performance metrics analysis.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Collaborated with management to identify company training needs and scheduling.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Prepared educational materials such as module summaries, videos and informational packets.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
- Developed effective training manuals, modules and teaching aids.
- Improved employee retention rates with ongoing professional development opportunities.
- Facilitated diversity and inclusion training, promoting more inclusive workplace.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
- Implemented mentorship program, strengthening peer-to-peer learning and support.
- Facilitated workshops on leadership development for mid-level managers.
- Developed e-learning content to provide flexible learning options, accommodating diverse learning styles.
- Reduced training costs without compromising quality by optimizing resource allocation.
- Increased employee retention with engaging and relevant training sessions.
- Improved training outcomes by integrating interactive technologies into learning environments.
- Led cross-functional training initiatives, bridging knowledge gaps across departments.
- Enhanced company culture by developing and implementing innovative training programs.
- Promoted culture of safety by conducting regular training on workplace safety protocols.
- Streamlined compliance training, ensuring all employees were up-to-date with regulatory requirements.
- Customized leadership development programs, fostering pipeline of future leaders.
- Leveraged feedback from training sessions to continuously refine and improve training strategies.
- Coordinated with subject matter experts to ensure training material accuracy and relevance.
- Facilitated workshops on advanced communication skills, enhancing team collaboration.
- Evaluated training effectiveness, implementing improvements based on feedback.
- Enhanced customer service skills across organization with targeted training programs.
- Designed comprehensive training modules for new hires, improving their time to productivity.
- Fostered continuous learning environment, encouraging professional growth and development.
- Conducted needs assessments to tailor training programs, ensuring alignment with business goals.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Created and oversaw Type training programs for operations.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Worked with vendors to customize courseware to accommodate business needs.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
Senior Lead Technician
Deep South Equipment
Tulsa, OK
01.2018 - 07.2021
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored junior technicians, facilitating skill development and knowledge transfer within the team.
- Streamlined workflow processes, resulting in increased efficiency and reduced downtime.
- Conducted troubleshooting and repairs on complex systems, enhancing overall operational performance.
- Implemented preventative maintenance schedules, minimizing equipment failures and optimizing productivity.
- Collaborated with cross-functional teams to identify areas for improvement and drive strategic initiatives.
- Managed inventory control systems, ensuring accurate tracking of tools and equipment availability.
- Provided training sessions on new technologies, fostering a culture of continuous learning among staff.
- Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
- Provided expert consultation on technology integration strategies that supported business growth objectives while driving cost efficiencies.
- Championed process standardization efforts across the organization, resulting in more streamlined workflows and increased overall effectiveness of the technician team.
- Streamlined processes for increased efficiency by implementing new software tools and applications.
- Improved customer satisfaction rates by providing timely and effective technical support.
- Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
- Oversaw the installation and maintenance of hardware and software systems, reducing downtime and increasing overall productivity.
- Developed comprehensive training materials for new hires, promoting a smooth onboarding process and boosting team competency levels.
- Reduced equipment failure rates through diligent preventive maintenance procedures, minimizing downtime costs.
- Spearheaded continuous improvement initiatives focused on enhancing product quality and streamlining operations processes.
- Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
- Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
- Managed inventory control efforts, preventing stock shortages while eliminating waste through strategic ordering practices.
- Collaborated with cross-functional teams to achieve project goals, fostering strong working relationships across departments.
- Actively participated in industry conferences and workshops, staying current on emerging trends and technologies to maintain a competitive edge within the field.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Researched and implemented new technologies and equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Senior Lead Technician
Medley Material Handling
Tulsa, OK
03.2010 - 01.2018
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored junior technicians, facilitating skill development and knowledge transfer within the team.
- Streamlined workflow processes, resulting in increased efficiency and reduced downtime.
- Conducted troubleshooting and repairs on complex systems, enhancing overall operational performance.
- Implemented preventative maintenance schedules, minimizing equipment failures and optimizing productivity.
- Collaborated with cross-functional teams to identify areas for improvement and drive strategic initiatives.
- Managed inventory control systems, ensuring accurate tracking of tools and equipment availability.
- Provided training sessions on new technologies, fostering a culture of continuous learning among staff.
- Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
- Provided expert consultation on technology integration strategies that supported business growth objectives while driving cost efficiencies.
- Championed process standardization efforts across the organization, resulting in more streamlined workflows and increased overall effectiveness of the technician team.
- Streamlined processes for increased efficiency by implementing new software tools and applications.
- Improved customer satisfaction rates by providing timely and effective technical support.
- Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
- Oversaw the installation and maintenance of hardware and software systems, reducing downtime and increasing overall productivity.
- Developed comprehensive training materials for new hires, promoting a smooth onboarding process and boosting team competency levels.
- Reduced equipment failure rates through diligent preventive maintenance procedures, minimizing downtime costs.
- Spearheaded continuous improvement initiatives focused on enhancing product quality and streamlining operations processes.
- Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
- Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
- Actively participated in industry conferences and workshops, staying current on emerging trends and technologies to maintain a competitive edge within the field.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Researched and implemented new technologies and equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
Branch Manager
LPM Forklift Company
Tulsa, OK
07.1997 - 03.2010
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Managed team performance, providing coaching and mentoring to promote professional development.
- Oversaw financial management, including budgeting, forecasting, and expense control initiatives.
- Analyzed market trends to identify growth opportunities and adjust operational strategies accordingly.
- Fostered relationships with key stakeholders to improve community engagement and brand loyalty.
- Streamlined processes to increase operational efficiency and reduce service delivery times.
- Conducted regular training sessions to enhance staff knowledge of products and services offered.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Service Technician
Van Keppel
Tulsa, OK
01.1987 - 07.1997
- Diagnosed and repaired complex equipment malfunctions to ensure operational efficiency.
- Performed routine maintenance and inspections on machinery to extend lifespan and prevent breakdowns.
- Collaborated with cross-functional teams to improve service delivery processes and customer satisfaction.
- Trained junior technicians on equipment handling, safety protocols, and troubleshooting techniques.
- Developed preventive maintenance schedules to minimize downtime and optimize performance of equipment.
- Managed inventory of parts and tools, ensuring availability for timely service interventions.
- Implemented process improvements that enhanced workflow efficiency and reduced service response times.
- Provided technical support to clients, resolving issues swiftly to maintain high levels of satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
Education
High School Diploma - Standard High School Classes
Nathan Hale High School
Tulsa, OK01.1987
Skills
- Course design
- Mentorship
- Employee presentations
- Training evaluation
- Policy development
- Training assessment
- Performance monitoring
- Performance evaluation
- Organizational development
- Materials design
- Lesson planning
- Research
- Educational material development
- Technology integration
- Human resources
- Diversity and inclusion
- Staff training
- Course development
- Technical training
- Facilitation techniques
- Assessment tools
- Lecturing
- New employee training
- Learning management systems
- Type industry expertise
- Progress assessment skills
- Quality control strategies
- Staff presentations
- Motivational speaking
- Employee engagement
- Team development strategies
- Coaching and development
- Relationship building
- Training material development
- Training program development
- Online training experience
- Corporate training programs
- Orientation and onboarding
- Attention to detail
- Job skill building
- Employee interviewing
- Course materials development
- Business needs analysis
- Training program design
- Virtual learning management
- Training video production
- Employee relations
- Curriculum design
- Leadership development
- Project implementation
- Individualized instruction
- Compliance training
- Role playing
- Product development
- Employee surveying
- Classroom experience
- Clear communication
- Strategic planning
- Initial trauma life support
- Labor relations
- Program monitoring and tracking
- Documentation and recordkeeping
- Budget administration
- Group discussion facilitation
- Employee performance reviews
- Survey management
- Training method development
- Program design
- Creative solution development
- Video instruction
- In-depth research
- Database management
- Classroom expertise
- Focus group coordination
- Class scheduling
- Team exercises
- Video conferencing
- Referral coordination
- Contract negotiation
Certification
Hyster/Yale Champion Certified.
Timeline
Corporate Trainer
Medley Equipment
07.2021 - Current
Senior Lead Technician
Deep South Equipment
01.2018 - 07.2021
Senior Lead Technician
Medley Material Handling
03.2010 - 01.2018
Branch Manager
LPM Forklift Company
07.1997 - 03.2010
Service Technician
Van Keppel
01.1987 - 07.1997
High School Diploma - Standard High School Classes
Nathan Hale High School