Organized Product Process Trainer with 5+ years in fin-tech. Expert in banking training with extensive knowledge of chargebacks for credit and debit card disputes and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
5
5
years of professional experience
Work History
Corporate Trainer
Fidelity National Information Services, FIS
02.2019 - Current
Collaborated with management to identify company training needs and scheduling.
Monitored employee progress and gave feedback to management and additional training requirements.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Prepared educational materials such as module summaries, videos and informational packets.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Account Manager
Bulldog Security Services LLC
05.2018 - 02.2019
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Business Administration And Management
Technological Business Consultant at Fidelity National Information Services (FIS)Technological Business Consultant at Fidelity National Information Services (FIS)
Managed Service Operations Analyst at Fidelity National Information Services, FISManaged Service Operations Analyst at Fidelity National Information Services, FIS