Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kira Dugall

Conroe,TX

Summary

Organized Product Process Trainer with 5+ years in fin-tech. Expert in banking training with extensive knowledge of chargebacks for credit and debit card disputes and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.

Overview

5
5
years of professional experience

Work History

Corporate Trainer

Fidelity National Information Services, FIS
02.2019 - Current
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Account Manager

Bulldog Security Services LLC
05.2018 - 02.2019
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Built relationships with customers and community to promote long term business growth.

Education

Associate of Arts - Business Administration And Management

Lone Star College System
Spring, TX

Skills

  • Performance Monitoring
  • New Employee Training
  • Materials Design
  • Training Assessment
  • Course Design
  • Data Tracking
  • Time Management
  • Adaptability
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Corporate Trainer

Fidelity National Information Services, FIS
02.2019 - Current

Account Manager

Bulldog Security Services LLC
05.2018 - 02.2019

Associate of Arts - Business Administration And Management

Lone Star College System
Kira Dugall