Kira Dugall
Conroe,TX
Summary
Organized Product Process Trainer with 5+ years in fin-tech. Expert in banking training with extensive knowledge of chargebacks for credit and debit card disputes and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
5
5
years of professional experience
Work History
Corporate Trainer
Fidelity National Information Services, FIS
Houston, TX
02.2019 - Current
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared educational materials such as module summaries, videos and informational packets.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Account Manager
Bulldog Security Services LLC
Houston, TX
05.2018 - 02.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Business Administration And Management
Lone Star College System
Spring, TXSkills
- Performance Monitoring
- New Employee Training
- Materials Design
- Training Assessment
- Course Design
- Data Tracking
- Time Management
- Adaptability
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Corporate Trainer
Fidelity National Information Services, FIS
02.2019 - Current
Account Manager
Bulldog Security Services LLC
05.2018 - 02.2019
Associate of Arts - Business Administration And Management
Lone Star College System
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