Susan Hall
Battle Creek,MI
Summary
Dynamic and results-driven Training Specialist with over 10 years of experience in curriculum development, compliance training, and technical writing within GMP-regulated manufacturing, and other regulated environments. Proven ability to develop SOPs, facilitate onboarding, and enhance workforce capabilities using adult learning principles. Skilled in collaborating with cross-functional teams and utilizing Learning Management Systems (LMS) to deliver large-scale training initiatives aligned with organizational goals. Expertise in aligning documentation and training with GMP and regulatory compliance requirements, ensuring operational efficiency, and adherence to industry standards.
Overview
12
12
years of professional experience
Work History
Corporate Trainer
FireKeepers Casino Hotel
Battle Creek, MI
01.2024 - Current
- Lead the design and delivery of comprehensive training programs, utilizing adult learning principles to enhance employee development
- Develop and implement standard operating procedures (SOPs) to support process management and regulatory compliance
- Facilitate onboarding programs for new hires, ensuring adherence to organizational policies and industry regulations
- Collaborate with executive leadership to align training initiatives with regulatory requirements and organizational goals
- Create training content inspired by industry leaders such as Stephen Covey and Dale Carnegie, tailored for regulated environments
- Promote cultural understanding through the integration of the 7 Grandfather Teachings into training sessions, while maintaining compliance with regulatory standards
- Key Achievement: Designed scalable training programs incorporating regulatory compliance elements, resulting in a measurable improvement in employee performance and engagement
Compliance Training Coordinator
Pfizer
Kalamazoo, MI
02.2016 - 11.2023
- Developed comprehensive training progression maps for Project Lightspeed production lines, ensuring alignment with GMP standards and FDA compliance
- Authored SOPs and User Guides for GMP-compliant manufacturing equipment and processes remotely during the Covid-19 pandemic, ensuring timely production line readiness
- Designed and implemented training and documentation systems aligned with GMP and FDA compliance requirements, enhancing organizational efficiency
- Partnered with SMEs to resolve GMP-related CAPAs, ensuring compliance with assigned business units
- Facilitated onboarding programs to ensure new hires adhered to GMP processes and procedures
- Led initiatives to revamp GMP training documentation, streamlining processes to improve clarity and efficiency
- Collaborated with engineering teams, department leadership and senior leadership to develop training for new technology and equipment, ensuring GMP compliance and workforce readiness
- Managed training and documentation approval processes in the change management system to support GMP initiatives
- Team SME for LMS, and change management system
- Key Achievement: Created robust GMP tracking systems for training progress, providing senior leadership with actionable insights to enhance strategies
- Created all new training OJTs and curriculum for one assigned business unit which was utilized over several departments as the right first time initiative
Document Coordinator/Technical Writer – Quality
Zoetis
Kalamazoo, MI
06.2013 - 03.2015
- Managed document approval processes, acting as a Quality approver for GMP-compliant SOPs and OJTs
- Created new documentation for upgraded LMS and change management systems, ensuring alignment with GMP standards
- Coordinated the transfer of over 10,000 GMP-related documents during a major organizational split, writing processes for retaining and storing archived materials
- Assigned new GMP curricula to peers after completing approvals in LMS
- Developed standardized GMP documentation templates, enhancing clarity and facilitating training content consistency
Education
Bachelor of Applied Arts -
Central Michigan University
Mt. Pleasant, MISkills
- Learning & Development Leadership
- Adult Learning Theory Application
- Curriculum Development
- OJT Development
- SOP Development
- Project Management
- Process Management
- Compliance Audits
- Training Documentation
- Data Analysis
- Reporting
- Technical Writing
- Training Progression Mapping
- LMS Platforms
- Microsoft Office Suite
- Design Tools
- Staff presentations
- Course design
- Performance monitoring
- Materials design
- Training assessment
- Team development strategies
- Organizational development
- Technical training
- Technology integration
- Course development
- Assessment tools
- Progress assessment skills
- Training evaluation
- Motivational speaking
- Research
- Employee presentations
- Policy writing
- Human resources
- New employee training
- Policy development
- Staff training
- Learning management systems
- Lesson planning
- Facilitation techniques
- Lecturing
Timeline
Corporate Trainer
FireKeepers Casino Hotel
01.2024 - Current
Compliance Training Coordinator
Pfizer
02.2016 - 11.2023
Document Coordinator/Technical Writer – Quality
Zoetis
06.2013 - 03.2015
Bachelor of Applied Arts -
Central Michigan University
Similar Profiles
Johanna WagendorpJohanna Wagendorp
Cage Cashier at Firekeepers Casino HotelCage Cashier at Firekeepers Casino Hotel
David NallDavid Nall
Security Officer at Firekeepers Casino & HotelSecurity Officer at Firekeepers Casino & Hotel
Steven GillespieSteven Gillespie
Table Games Floor Supervisor at Hard Rock CasinoTable Games Floor Supervisor at Hard Rock Casino