Dion James

MLS Partnership & Listing Management:

• Managed MLS partner relationships, ensuring accurate billing, updates, and compliance for 170+ listings across multiple regions (US, UK, Mexico).
• Coordinated listing updates, including MLS input, photography, Matterports, and supplements, across platforms like Zillow, Redfin, and Realtor.com.
• Worked with Sales and Marketing teams to optimize listing performance and improve stale listings.

Strategic Partnerships & Relationship Management:

• Fostered relationships with MLS partners, driving collaboration for seamless listing updates and enhanced user engagement.
• Managed partnerships with Zillow, Realtor.com, and other agents, ensuring real-time data accuracy and efficient processes.

Project Management & Strategic Initiatives:

• Led projects to manage for-sale and open house signs, including vendor research and design coordination.
• Enhanced listings based on seller feedback, coordinating Matterport schedules, photo selection, and updates.

Data Analytics & Reporting:

• Utilized Salesforce to track listing data and drive process improvements, including automated photography tracking and updated reporting tools.

• Handled daily support and upkeep of over 500 vendor relationships.
• Facilitated seamless integration of MLS data by working alongside MLS vendors.
• Negotiated terms to align with company objectives and maintain compliance.
• Served as main liaison for key clients to guarantee timely market expansion.

Advisory Board Administrator:

• Coordinated board meetings for founding members.
• Recorded minutes and notes for all board meeting initiatives.

• Created revamped recruiting framework and new compensation plan, leading to a 20% rise in qualified applicants.
• Led initiative to optimize IDX data management processes, achieving significant cost savings.
• Recruited and onboarded Real Estate agents and Loan Originators to foster consistent growth.
• Partner with executive team to determine staffing requirements.

• Led the transition of Broker Operations in-house, reducing costs by $500K+. Developed workflows, playbooks, and researched state-specific requirements. Recruited and onboarded 7 brokers.
• Managed communications with Multiple Listing Services (MLS) across the US, ensuring compliance with regional rules and regulations.
• Coordinated with third-party vendors to set up data feeds, collaborating with Product and Engineering teams to ensure smooth and accurate ingestion. Ensured compliance and completeness across multiple channels.
• Monitored expenses within Broker Operations and identified opportunities for cost efficiency.
• Developed organizational methods and policies, implementing training initiatives to enhance compliance awareness.

• Streamlined IDX compliance process to increase new listing postings within a given time period.
• Served as primary point of contact for 160+ external stakeholders in the US and Canada.
• Analyzed internal data sets to determine which data was appropriate for specific use cases. Negotiated with data vendors when necessary to augment data as needed.
• Successfully led expansion into new geographies by researching, developing vendor relationships and overseeing internal projects.

• Managed contracts, negotiations and all aspects of sales to finalize real estate transactions
• Realed market research data to impact cales strategles
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