Dion Watts
Associate Director
New Britain
Summary
Dynamic telecommunications professional with over 25 years of experience, showcasing exceptional leadership, data analysis, and project management capabilities. Proven ability to oversee field technicians, enhance team productivity, and collaborate effectively with labor unions to ensure seamless operations. Committed to mentoring and motivating teams towards high performance and service excellence, while driving revenue growth through strategic sales development and execution. Renowned for building and maintaining strong client relationships that foster sustained business growth.
Overview
28
28
years of professional experience
Work History
Associate Director of Sales
Verizon
06.2025 - Current
- Orchestrated and executed strategic sales initiatives aimed at enhancing market share and driving revenue growth.
- Championed cross-functional teams to enhance customer engagement and improve sales processes, resulting in better alignment with client needs.
- Assessed market trends and consumer behavior to shape product positioning and pricing strategies.
- Coached junior sales staff, fostering professional growth and increasing overall team effectiveness.
- Cultivated strong sales culture, promoting healthy competition and support among team members to drive collective success.
Client Exec VEC-VCG Chl Mgt
Verizon Communications
10.2022 - Current
- Cultivated vendor relationships to enhance sales channels and market presence, resulting in measurable growth.
- Foster strong vendor partnerships, enhancing sales channels and market presence, ensuring seamless coordination with property staff.
- Develop and execute marketing plans, driving significant sales increases and market expansion.
- Maintained strong communication with property staff and vendors, ensuring seamless coordination and maximizing sales opportunities.
- Analyze market trends and sales data to optimize performance and refine strategies for revenue growth.
- Fostered vendor partnerships, enhancing sales channels and market presence while ensuring coordination with property staff.
Local Manager
Verizon Corporation
10.2019 - 10.2022
- Led field technician team, optimizing copper and fiber service operations. Streamlined processes, fostering labor union partnerships for enhanced workforce efficiency.
- Identified and removed operational barriers to enhance team productivity.
- Coordinated with labor unions to improve operational efficiency within workforce.
- Developed action plans to address and resolve service issues promptly.
- Coordinating with labor unions to enhance operational efficiency within workforce.
- Developing action plans to address and resolve service issues promptly.
- Coaching and energizing technicians to elevate performance and skillsets.
Spclst Sr, Operations Dispatch Support
Frontier Communications
01.2016 - 01.2019
- Conducted capacity planning to optimize resource allocation across the East Region, covering five states. for the East Region 5 states 1148 techs.
- Collaborated with cross-department teams to streamline reporting processes, creating daily national reports for enhanced visibility.
- Translate business needs into technical specifications to build analyses that address the business needs at hand.
- Developed and executed data queries to facilitate root cause analysis.
- Worked on a 6 month Project Management Task with Bain and Company, my responsibility was to identify Connecticut's assets, Technician resources, Fiber assets, copper assets, as well as Connecticut's customer base to determine market share opportunities and develop Marketing plans to improve Market share throughout the State as well as increase overall profit.
Local Manager
Frontier Communications/AT&T Field Manager
01.2012 - 01.2016
- Managed a team of 19 Premise Technicians focused on meeting safety, performance, and quality standards in the installation and repair of U-verse IP services.
- Achieved service activation and repair commitment dates while adhering to revenue and expense budget objectives.
- Able to articulate business/departmental KPIs to work groups.
- Conducted continuous education and raised awareness of community issues through participation in local market community boards and civic organizations.
U-verse Premises Technician
ATT
01.2006 - 01.2012
- Executed installation and repair of U-verse services for residential and small business customers.
- Trained and developed new technicians as a mentor.
- Consistently met and exceeded U-verse performance targets, contributing to overall team success.
- Contributed to the setup of an AT&T Connected Community property of 700 units as one of two technicians.
AT & T Customer Service Representative
ATT
01.2004 - 01.2006
- Discussed, investigated, and resolved customer inquiries and complaints regarding rates, bills, services, and policies while maintaining accurate records and transitioning for sales.
- Received the Circle of Excellence Award in 2004 and 2005, recognizing the top 25 sales representatives in the state.
- Ranked 18th in the state for total sales in 2004 and 2005, earning the Circle of Excellence Award and a sales trip.
AT & T Core Installation and Maintenance Technician
AT & T
01.1999 - 01.2004
- Installed and repaired telephone services for residential and small business customers, ensuring reliable connectivity.
- Assigned to complex projects including DSL and business installations.
- Exceeded performance expectations all I&R Technician targets.
Education
Six Sigma Green Belt - Six Sigma Green Belt
Verizon
05.2001 -
BA in Communications
University of Maryland Global Campus
Hyattsville, MD07-2026
Central Connecticut State University
New Britain, CT04-2018
Skills
- Operational leadership
- Telecommunications management
- Strategic leadership
- Developing talent through mentorship
- Strategic issue analysis
- Project Management
- Data Analysis
- Service excellence
Interests
I love spending time with my family, traveling and being involved with the community
Timeline
Associate Director of Sales
Verizon
06.2025 - Current
Client Exec VEC-VCG Chl Mgt
Verizon Communications
10.2022 - Current
Local Manager
Verizon Corporation
10.2019 - 10.2022
Spclst Sr, Operations Dispatch Support
Frontier Communications
01.2016 - 01.2019
Local Manager
Frontier Communications/AT&T Field Manager
01.2012 - 01.2016
U-verse Premises Technician
ATT
01.2006 - 01.2012
AT & T Customer Service Representative
ATT
01.2004 - 01.2006
Six Sigma Green Belt - Six Sigma Green Belt
Verizon
05.2001 -
AT & T Core Installation and Maintenance Technician
AT & T
01.1999 - 01.2004
BA in Communications
University of Maryland Global Campus
Central Connecticut State University