Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dion Wells

Baltimore,MD

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Capital Railing
, MD
05.2024 - Current
  • Processing orders,Talking to customers, Setting up freight pick ups,Setting up UPS pick ups

Customer Service Associate/Inventory specialist

Redhawk Golf Cart Company
Baltimore
05.2015 - 01.2024
  • 3 years as a Customer service rep
  • Answering phones
  • Talking to customers about bad parts and returns
  • Placing orders for customers over the phone
  • Issuing credit for returns
  • Placing claim with carriers for damaged orders
  • 5 years as an Inventory specialist
  • Cycle Counting stock
  • Processing inventory into stock
  • Processing credit for returns
  • Unloading containers
  • Entering parts into system

Chemical Technician

Warner Graham
Cockeysville
01.2012 - 04.2015
  • Crew lead
  • Ran chemicals
  • Dumped tankers
  • Tested chemical and packed them to be shipped

Furniture Delivery

Mid South Building Supply
Woodlawn
08.2010 - 09.2011
  • Delivered Furniture

Inventory Specialist/ Salesman

Robert's Discount Bedding and Furniture
Baltimore
01.2008 - 11.2009
  • Analyzed inventory data to identify trends and potential improvements

Furniture Installer

Km2
Baltimore
04.2002 - 11.2007
  • Furniture Installer

Furniture Installer

Griff Enterprise
Washington
09.1999 - 05.2002
  • Furniture installer

Education

Walbrook high school -

Walbrook high school
Baltimore, MD
01.2006

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Communication skills
  • English
  • Data entry
  • Phone etiquette
  • Computer skills
  • Sales
  • Customer service
  • Assembly
  • Heavy lifting
  • Forklift

Certification

Driver's License

Timeline

Customer Service Representative

Capital Railing
05.2024 - Current

Customer Service Associate/Inventory specialist

Redhawk Golf Cart Company
05.2015 - 01.2024

Chemical Technician

Warner Graham
01.2012 - 04.2015

Furniture Delivery

Mid South Building Supply
08.2010 - 09.2011

Inventory Specialist/ Salesman

Robert's Discount Bedding and Furniture
01.2008 - 11.2009

Furniture Installer

Km2
04.2002 - 11.2007

Furniture Installer

Griff Enterprise
09.1999 - 05.2002

Walbrook high school -

Walbrook high school
Dion Wells