Dion A. Wiles Jr.
Philadelphia,PA
Summary
Performance-driven Relationship Manager with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
16
16
years of professional experience
Work History
VP, Financial Center Manager
Fulton Bank
04.2024 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry people.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
VP, Relationship Manager
Republic Bank
05.2015 - 04.2024
- Business development in all product and service lines of the Bank; work synergistically with other areas of the Bank to ensure Customer relationships are enhanced and maximized
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Teller Service Manager (TSM)
TD Bank
09.2008 - 05.2015
- Accountable for achieving an overall Legendary Customer experience in the Store
- Streamlined teller operations for improved productivity, implementing updated policies and procedures.
- Educated customers on various account options, guiding them towards informed decisions based on their individual needs.
- Collaborated with cross-functional teams to ensure seamless service delivery for customer needs.
Education
Associate of Science - Business Administration And Management
Rutgers University
New Brunswick, NJ05.2010
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Results-Driven
- Account Management
Accomplishments
- 2021 FANATIC of The Year in sales
- Current manager of the largest deposit producing Financial Center of $800MM in deposits.
- Increased the overall deposits percentage of the Flagship branch by 20% year over year for 3 consecutive years.
Affiliations
- New Hope Temple A.O.C - Board Member
Timeline
VP, Financial Center Manager
Fulton Bank
04.2024 - Current
VP, Relationship Manager
Republic Bank
05.2015 - 04.2024
Teller Service Manager (TSM)
TD Bank
09.2008 - 05.2015
Associate of Science - Business Administration And Management
Rutgers University
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