Highly enthusiastic and motivated to advance my career at Bank of America. Seeking an opportunity to leverage my passion for risk management and professional expertise to foster positive change and growth.
Overview
12
12
years of professional experience
Work History
VP, Financial Center Manager
Bank of America
07.2017 - Current
Developing an ongoing culture of professional skilled associates to optimize their expertise and assist clients with their financial life priorities and connect them to Bank of America's solutions to meet their goals.
Leading my team by coaching individuals performance to collectively meet our goals and establish action plans when applicable.
Responsible for ensuring operational excellence consistently through effective risk management strategies.
Collaborated with internal business partners to deliver cohesive banking experience to customers.
Championed technology integration within the branch, leveraging digital tools to enhance productivity and improve customer experiences.
Providing mentorship to newly hired leaders and giving them each an optimized onboarding experience.
Financial Center Operations Manager
Bank of America
02.2013 - Current
Optimized financial center efficiency by conducting regular audits and identifying areas for improvement to mitigate risk.
Implemented risk management policies, minimizing potential losses while maintaining a focus on growth opportunities.
Managed daily transactions while mentoring teammates on effective behaviors, driving revenue generation, and cultivating strong customer relationships.