Dionda Miller, NCC
Atlanta,GA
Summary
Collaborative Clinical Counselor and Case Manager with a strong background in providing mental health support to individuals and groups. Skilled in conducting assessments, developing treatment plans, locating resources, and facilitating therapeutic interventions. Excellent at fostering trust and rapport with clients. Committed to promoting emotional well-being and facilitating positive outcomes. License Eligible.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EAP Clinical Counselor
Workplace Options
Raleigh, NC (Remote)
09.2023 - Current
- Provided single-session telephonic counseling, in-the-moment support, and crisis telephonic management in a supportive, ethical, and professional manner, while maintaining client confidentiality.
- Assessed clients thoroughly to ensure appropriateness for short-term counseling or referred to external resources.
- Assessed and managed high-risk calls, and worked closely with individuals at risk.
- Maintained clear, clinical, and task-oriented documentation in the case management system.
Social Services Case Manager
Peachford Behavioral Hospital
Dunwoody, GA
08.2020 - Current
- Maintained caseload of 15-30 children, adolescent, and adult patients presenting with a variety of substance abuse and mental health disorders.
- Conducted daily psychosocial assessments to document patient history and identify preliminary issues for treatment focus.
- Facilitated daily, process-oriented group therapy sessions.
- Developed individualized treatment plans and coordinated discharge for patients by utilizing information obtained from patients, families, treatment team, and medical records (adhered to HIPAA and PHI guidelines).
- Consulted with treatment team on resolution of complex service issues.
- Identified available community resources for patients and scheduled outpatient appointments.
- Scheduled and facilitated family sessions/safety plan meetings with families to discuss patients aftercare plans upon discharge.
Behavioral Youth Counselor
Youth Villages
Douglasville, GA
09.2018 - 02.2019
- Provided direct supervision to youth in a residential treatment facility.
- Provided behavior management and transportation assistance as needed.
- Coordinated daily activities (group sessions, life skills, leisure activities).
- Maintained records of youth progress and reported changes in youth to direct supervisor (adhered to HIPAA and PHI guidelines).
Behavioral Health Specialist
Impact Group BHS
Baton Rouge, LA
03.2016 - 08.2018
- Provided behavior guidance to a caseload of youth under supervision.
- Improved and documented the child's or adolescent's ability to self-recognize and self-manage behavioral health issues through psychosocial rehabilitation techniques (adhered to HIPAA and PHI guidelines).
- Provided transportation to youth as needed.
- Educated family members and helped each support clients by improving coping techniques.
- Advised clients and family members on available community resources related to mental health services.
Education
Master of Science - Clinical Mental Health Counseling
Mercer University
Atlanta, GA08.2021
Bachelor of Science - Psychology
Southern University And A&M College
05.2017
Skills
- Assertive communication skills
- Case management
- Problem-solving
- Empathy
- Active listening
- Time management
- Computer efficiency
- Document management
- Data entry skills
- Organization
- Group therapy
- Individual therapy
- Substance abuse knowledge
- Mental health knowledge
- Treatment planning
- Discharge planning
Certification
- National Certified Counselor
- HIPAA Trained
- Georgia Mandated Reporters
- Stewards of Children
- Counseling on Access to Lethal Means
- SBIRT for Health and Behavioral Health Professionals
- CPR Certified
- Nonviolent Crisis Intervention (NCI)
Timeline
EAP Clinical Counselor
Workplace Options
09.2023 - Current
Social Services Case Manager
Peachford Behavioral Hospital
08.2020 - Current
Behavioral Youth Counselor
Youth Villages
09.2018 - 02.2019
Behavioral Health Specialist
Impact Group BHS
03.2016 - 08.2018
Master of Science - Clinical Mental Health Counseling
Mercer University
Bachelor of Science - Psychology
Southern University And A&M College
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